Which restriction rules can you use to control the access to an installed base? Note: There are 2correct answers to this question.
What can the categories in the service catalog be used for? Note: There are 3correct answers to this question.
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?
Which object can you assign to a ticket template when you are using maintenance plans?
TESTED 21 Dec 2024
