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New Release C_C4H51_2405 SAP Certified Associate Questions

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Question 16

Which restriction rules can you use to control the access to an installed base? Note: There are 2correct answers to this question.

Options:

A.

Business role

B.

Territories

C.

Measurement and reading

D.

Employee

Question 17

What can the categories in the service catalog be used for? Note: There are 3correct answers to this question.

Options:

A.

Reporting purposes

B.

Determining service level assignments

C.

Determining responsibility for tickets

D.

Determining fine-tuning settings

E.

Controlling validity of the service catalog

Question 18

Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.

Which feature of SAP Service Cloud would you use to perform this action?

Options:

A.

Service categories

B.

Workflow distribution rules

C.

Notifications

D.

Fine-tuning

Question 19

Which object can you assign to a ticket template when you are using maintenance plans?

Options:

A.

Service category

B.

Reference date

C.

Maintenance plan condition

D.

Registered product

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Exam Code: C_C4H51_2405
Exam Name: SAP Certified Associate - Implementation Consultant - SAP Service Cloud
Last Update: Nov 21, 2024
Questions: 80
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