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Why must you create queues for ACD functionality to work?
Queues are the waiting lines for the agents who will be assigned interactions through ACD
Queues provide ACD with a means to determine the skill level requirement of an interaction
Queues are the waiting lines for interactions that are routed using ACD
Queues match agents to an appropriate interaction using ACD
Select all the naming requirements for prompts. (Choose two.)
A prompt name can begin with a letter.
A prompt name can begin with a numeric or special character.
A prompt name can contain letters, underscore, and numbers.
A prompt name can contain spaces or special characters.
TESTED 21 Nov 2024
