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GCX-ARC Exam Dumps - Genesys Cloud CX Questions and Answers

Question # 4

Select all the naming requirements for prompts. (Choose two.)

Options:

A.

A prompt name can begin with a letter.

B.

A prompt name can begin with a numeric or special character.

C.

A prompt name can contain letters, underscore, and numbers.

D.

A prompt name can contain spaces or special characters.

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Question # 5

Why must you create queues for ACD functionality to work?

Options:

A.

Queues are the waiting lines for the agents who will be assigned interactions through ACD

B.

Queues provide ACD with a means to determine the skill level requirement of an interaction

C.

Queues are the waiting lines for interactions that are routed using ACD

D.

Queues match agents to an appropriate interaction using ACD

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Question # 6

Which function returns a new instance of DateTime initialized with the specified values?

Options:

A.

MakeDateTime()

B.

MakeDuration()

C.

AddDuration()

D.

ToDateTime()

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Question # 7

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

Options:

A.

Reports

B.

Performance>Agents

C.

Admin>Contact Center

D.

Admin>Quality

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Question # 8

What is the minimum value for the number of times to repeat a menu?

Options:

A.

1

B.

2

C.

5

D.

0

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Question # 9

What is the maximum prompt file size you can upload?

Options:

A.

10 MB

B.

20 MB

C.

25 MB

D.

50 MB

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Question # 10

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?

Options:

A.

Reports

B.

Dashboards

C.

Dynamic Views

D.

All of the above

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Question # 11

Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

Options:

A.

Username

B.

Access ID

C.

Password

D.

ARN Number

E.

Token

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Question # 12

Select the correct format for a literal string expression for the following sentence: He said, “I will schedule the meeting for the specific time zone with AM/PM settings”.

Options:

A.

“He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\’”

B.

He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\

C.

“He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/””

D.

“He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\””

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Exam Code: GCX-ARC
Exam Name: Genesys Cloud CX: Architect Certification
Last Update: Feb 22, 2025
Questions: 60
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