Significant variation in process performance is a consequence of several causes that can be classified using terminologies shown here. (Note: There are 2 correct answers).
Measurement System Analysis is a procedure used to quantify variation of the method or system used for taking measurements.
The purpose of a Process Map is to identify the complexity of the process and to record all actions and decision points in the process.
Skewed, or Mixed, Distributions occur when data comes from several sources that are supposed to be the same yet are not.