FSL-201 Reviews Questions

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Question 8

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?

Options:

Field Service mobile app

Salesforce Mobile

Salesforce1

Salesforce Touch

Question 9

Universal Containers’ DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?

Options:

Require Technicians log all non-billable hours.

Require customer signature on billable Work Orders

Require approval on all Installations.

Require Technicians sign-off on Work Orders.

Question 10

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

Options:

Create CSS in the Dispatcher’s Console.

Add Fields on the Page Layout.

Use Lookup Fields.

Configure Field Sets on the Service Appointment.

Question 11

Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?