You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does assignment urgency impact the deadline and passed deadline intervals?
When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim. How do you implement the requirements so each approver can work independently?
Which business need do you address through delegation?
Choose two scenarios that you configure using procedural processing. (Choose Two)