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Question 12

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

Options:

A.

Service level management

B.

Financial management

C.

Demand management

D.

Risk management

Question 13

Which of the following statements MOST correctly identifies the scope of design coordination activities?

Options:

A.

Only changes that introduce new services

B.

It is mandatory that all changes are subject to design coordination activity

C.

Only changes to business critical systems

D.

Any change that the organization believes could benefit

Question 14

Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

Options:

A.

Service transition planning and support

B.

Design coordination

C.

Service level management

D.

Change management

Question 15

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

Options:

A.

Service level management

B.

Service catalogue management

C.

Demand management

D.

Service transition

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Exam Code: ITIL-F
Exam Name: ITIL Foundation
Last Update: Dec 22, 2024
Questions: 324
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