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Exin-ITIL ITIL-F Syllabus Exam Questions Answers

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Question 36

Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?

Options:

A.

Following a full change advisory board (CAB) to resolve any outstanding agenda items.

B.

During peak or holiday periods when emergencies are more likely to occur.

C.

In an emergency when it is not possible to convene a full CAB.

D.

Outside the normal working hours of the business unit.

Question 37

Which document shows a detailed analysis of business impact and benefits?

Options:

A.

A return on investment

B.

Service level requirements

C.

A business case

D.

A service level agreement

Question 38

Which statement about the known error database (KEDB. is CORRECT?

Options:

A.

It is maintained by the service desk and updated with the details of each new incident

B.

It is a part of the configuration management database (CMDB. and contains workarounds

C.

It is maintained by problem management and is used by the service desk to help resolve incidents

D.

It is maintained by incident management and contains solutions to be implemented by problem

Management

Question 39

What is a change of state that has significance for the management of a configuration item (CI)

called?

Options:

A.

An event

B.

A baseline

C.

A change to a service level agreement

D.

A request for change (RFC.

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Exam Code: ITIL-F
Exam Name: ITIL Foundation
Last Update: Nov 23, 2024
Questions: 324
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