An engineer received an incident ticket of a malware outbreak and used antivirus and malware removal tools to eradicate the threat. The engineer notices that abnormal processes are still occurring in the system and determines that manual intervention is needed to clean the infected host and restore functionality. What is the next step the engineer should take to complete this playbook step?
A Mac laptop user notices that several files have disappeared from their laptop documents folder. While looking for the files, the user notices that the browser history was recently cleared. The user raises a case, and an analyst reviews the network usage and discovers that it is abnormally high. Which step should be taken to continue the investigation?
TESTED 23 Nov 2024
