Your company follows Site Reliability Engineering practices. You are the person in charge of Communications for a large, ongoing incident affecting your customer-facing applications. There is still no estimated time for a resolution of the outage. You are receiving emails from internal stakeholders who want updates on the outage, as well as emails from customers who want to know what is happening. You want to efficiently provide updates to everyone affected by the outage. What should you do?
You need to define Service Level Objectives (SLOs) for a high-traffic multi-region web application. Customers expect the application to always be available and have fast response times. Customers are currently happy with the application performance and availability. Based on current measurement, you observe that the 90th percentile of latency is 120ms and the 95th percentile of latency is 275ms over a 28-day window. What latency SLO would you recommend to the team to publish?
You are on-call for an infrastructure service that has a large number of dependent systems. You receive an alert indicating that the service is failing to serve most of its requests and all of its dependent systems with hundreds of thousands of users are affected. As part of your Site Reliability Engineering (SRE) incident management protocol, you declare yourself Incident Commander (IC) and pull in two experienced people from your team as Operations Lead (OLJ and Communications Lead (CL). What should you do next?
You support a user-facing web application. When analyzing the application’s error budget over the previous six months, you notice that the application has never consumed more than 5% of its error budget in any given time window. You hold a Service Level Objective (SLO) review with business stakeholders and confirm that the SLO is set appropriately. You want your application’s SLO to more closely reflect its observed reliability. What steps can you take to further that goal while balancing velocity, reliability, and business needs? (Choose two.)
TESTED 21 Nov 2024
