CIMA E2 Questions Answers

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Question 48

A number of managers in an organisation approach change using a variety of techniques. Manager A focuses on staff training. Manager B provides large bonuses for effective project management. Manager C

restructures his team to reduce headcount. Manager D lays out the financial problems in the business and why change is unavoidable. Manager E calls his team together to openly discuss the issues. Manager F calls

for ideas from his team to make the change happen.

Based on Beer and Nohria's change theory, which of these managers can be described as Theory 0 managers?

Select ALL that apply.

Options:

Manager A

Manager E

Manager F

Manager B

Manager C

Manager D

Question 49

KK manufactures mobile phones and it possesses an inimitable resource in the mobile phone market in which it currently competes.

Which of the following best describes this type of resource?

Options:

It will provide wide access to a variety of markets

A competitor will see the perceived benefits

A competitor will find it difficult to copy

A competitor could substitute the resource

Question 50

The Finance Director in an organisation has suffered from some criticism in her management approach, in particular her poor communication methods. For example, using finance jargon in her emails and sending messages out of normal office working hours.

This has lead to some of the members of staff being demotivated.

Which of the following possible recommendations would improve the communication situation present in this organisaion?

Select ALL that apply.

Options:

Arrange meetings whereby the Finance Director is the facilitator and an agenda is set which ensures clear objectives are established and action points noted and followed up.

Send the members of staff on an away day event to improve morale.

Have a glossary of key terminology, e.g. the meaning of the financial information abbreviations.

Recruit a new Finance Director.

Ensure the appropriate channels of communication are used to suit the situation and timing of responses is allowed.

Question 51

Z is an entrepreneur that has just bought a chain of 10 prestigious restaurants. Z has decided that there is an urgent need for cost savings and plans to install state-of-the-art computer systems to make each restaurant more efficient and less dependent on manual processes. This means that every employee must be trained to operate the new systems and there will be changes in roles and responsibilities.

Z has decided to use the biggest restaurant as a training centre, where the new systems will first be installed. Staff from the other restaurants will then train at the biggest restaurant for a week while new systems are installed at their own restaurant. Z has told the staff that no one will be dismissed because of the changes. The planned opening of a new restaurant will absorb any employees displaced due to the efficiency of the new systems.

Z is concerned about staff resistance. Which approach will be most effective in these circumstances?