CTSC Exam Dumps - APICS Supply Chain Professional Questions and Answers

According to the CTSC Exam Content Manual1, best-in-class companies consistently and significantly do better than their competitors because they utilize benchmark supply chain metrics to gauge performance. Benchmarking is the process of comparing one’s own performance with that of other organizations or industry standards, and identifying the best practices and gaps for improvement. Benchmarking helps best-in-class companies to set realistic and achievable goals, monitor progress, and drive continuous improvement.

1: https://www.ascm.org/ctsc-ecm/

responsive supply-demand matching (RDSM) is the ability to sense demand exceptions, target revenue opportunities and resolve supply challenges through planning of constrained resources and allocation of supply across the network to best meet demand according to the business strategy1.One of the benefits of RDSM is to improve the customer service level by fulfilling the demand on time and in full1.Therefore, one of the supply chain metrics that should be included on the RDSM dashboard is on-time, in-full, which measures the percentage of orders that are delivered to the customers within the agreed time window and with the correct quantity and quality2.

The other options are not suitable for the RDSM dashboard, as they are not directly related to the RDSM objectives or outcomes.Inventory quality ratio is a metric that measures the percentage of inventory that is in good condition and can be sold to the customers3.This metric is more relevant for the inventory optimization phase of the digital transformation, which aims to reduce the inventory costs and risks4.Customer backorder rate is a metric that measures the percentage of orders that are not fulfilled on time due to the lack of inventory5.This metric is more relevant for the demand sensingand shaping phase of the digital transformation, which aims to improve the demand forecasting accuracy and responsiveness6. Sell-through rate is a metric that measures the percentage of inventory that is sold within a given period of time. This metric is more relevant for the omni-channel fulfillment phase of the digital transformation, which aims to optimize the order fulfillment across different channels and locations.

cross-selling is the practice of offering customers additional items that complement or enhance their main purchase12. In this case, the sales representative has engaged in cross-selling by offering the customer a case to protect the phone, which is a related and useful product for the customer’s main purchase of a new cell phone.Cross-selling can help to increase customer satisfaction, loyalty, and revenue12.

1:Cross-Selling vs. Upselling: Definitions and Differences | Indeed.com2:What Is Cross-Selling? - Investopedia

An external motivator for executing a supply chain transformation is a factor that originates outside the organization and influences its decision to change its supply chain strategy, processes, or capabilities. Examples of external motivators include customer demands, market opportunities, competitive pressures, regulatory requirements, and environmental concerns1. In this case, the national customer’s request to sell to its international subsidiaries is an external motivator because it comes from a keystakeholder in the supply chain and requires the company to adapt to new markets, regulations, and logistics.

According to the CTSC Exam Content Manual1, statistical process control (SPC) is a key component of a total quality management (TQM) program. SPC is a technique that uses statistical methods and tools to monitor and control the variation and performance of a process. SPC helps to ensure that the process is stable, capable, and predictable, and that the output meets the customer specifications and expectations. SPC also helps to identify and eliminate the causes of defects and errors, and to improve the quality and efficiency of the process. Option B, JIT inventory, is a component of lean manufacturing, not TQM. JIT inventory aims to reduce inventory levels and costs by delivering materials or components just before they are needed in the production process. Option C, autonomous maintenance, is a component of total productive maintenance (TPM), not TQM. Autonomous maintenance involves empowering the operators to perform basic maintenance tasks on their own equipment, such as cleaning, lubricating, inspecting, and adjusting. Option D, SCO, is a component of supply chain management, not TQM. SCO involves optimizing the flow of materials, information, and money across the supply chain network, from the suppliers to the customers.

According to the CTSC Exam Content Manual1,SCOR metrics for the Sustainability performance attribute are closely aligned with the Global Reporting Initiative (GRI) Standards, which are the most widely used standards for corporate sustainability reporting. The GRI Standards provide a framework and guidance for disclosing information on the economic, environmental, and social impacts of an organization’s activities, products, and services. The SCOR metrics for Sustainability include indicators such as greenhouse gas emissions, energy consumption, water consumption, waste generation, and social responsibility.

1: https://www.ascm.org/ctsc-ecm/

Order fulfillment

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According to the ASCM CTSC Exam Content Manual, an order line is defined as "a commitment on a sales order that always references a product and promise delivery date.An order line may also reference a quantity, a price, and a customer location."1This definition is consistent with the concept of perfect order fulfillment, which measures how well a company delivers its orders according to the customer’s specifications and expectations.

1: ASCM CTSC Exam Content Manual, page 10.

an acceptable quality level (AQL) is defined in ISO 2859-1 as the “quality level that is the worst tolerable”1.This means that the AQL is the limit of defective units that can be accepted in a continuing series of lots during random sampling quality inspections1.The AQL is usually expressed as a percentage or ratio of the number of defects compared to the total quantity1.The AQL helps to induce the supplier to maintain a process average at least as good as the specified limit, while providing an upper limit for the risk to the consumer of accepting the occasional poor lot1.

1:Acceptable Quality Level (AQL): Definition and How It Works - Investopedia