In a balanced scorecard, which of the following figures is an example of a measure from the Learning and growth perspective?
In order for metrics to be useful in measuring quality projects and initiatives, the metrics must be
A company purchases electronic components and then assembles them to produce customer-specified code reader. Recently, the company has been tracking complaints about the product and found that the majority of complaints are in three key areas: faulty interface connectors, incomplete or failed code recognition from scans, and insufficient power in battery-operated mode. Since the components that contribute to these problems all come from different suppliers, the quality manager has proposed developing a supplier certification program to replace the current low-bid purchase contract system now being used. The quality council asks the manager to provide additional information about this program. As part of supplier certification, the company should perform which of the following actions?
Which of the following training evaluation methods is easiest to perform but has the most limited value?
Which of the following tools can be used to estimate the expected percentage of defective material in a process that is in statistical control?
A company uses a process in which all workers and departments that are involved in bringing a product to market are required to participate in all phases of product development, from concept through delivery. What type of engineering process 1s the company using?