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CMQ-OE Exam Dumps - ASQ certification Questions and Answers

Question # 34

In a balanced scorecard, which of the following figures is an example of a measure from the Learning and growth perspective?

Options:

A.

Mean time between failures

B.

Market share

C.

Retention numbers

D.

Revenue per employee

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Question # 35

In order for metrics to be useful in measuring quality projects and initiatives, the metrics must be

Options:

A.

derived from a large population

B.

presented in a way that allows actions to be taken

C.

able to qualify all aspects of a process

D.

used to establish acceptability limits for a product

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Question # 36

A company purchases electronic components and then assembles them to produce customer-specified code reader. Recently, the company has been tracking complaints about the product and found that the majority of complaints are in three key areas: faulty interface connectors, incomplete or failed code recognition from scans, and insufficient power in battery-operated mode. Since the components that contribute to these problems all come from different suppliers, the quality manager has proposed developing a supplier certification program to replace the current low-bid purchase contract system now being used. The quality council asks the manager to provide additional information about this program. As part of supplier certification, the company should perform which of the following actions?

Options:

A.

Eliminate inspection and internal auditing

B.

Move production in-house to prevent costs

C.

Evaluate suppliers against defined criteria

D.

implement a corrective action system to improve supplier performance

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Question # 37

Which of the following training evaluation methods is easiest to perform but has the most limited value?

Options:

A.

Behavior

B.

Learning

C.

Reaction

D.

Results

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Question # 38

Which of the following tools can be used to estimate the expected percentage of defective material in a process that is in statistical control?

Options:

A.

Control chart

B.

Radar chart

C.

Process capability study

D.

Prioritization matrix

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Question # 39

Which of the following tools can be used to identify process variation?

Options:

A.

Control charts

B.

Failure mode and effects analysis (FMEA)

C.

Scatter diagrams

D.

Interrelationship digraphs

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Question # 40

A company uses a process in which all workers and departments that are involved in bringing a product to market are required to participate in all phases of product development, from concept through delivery. What type of engineering process 1s the company using?

Options:

A.

Concurrent

B.

Reliability

C.

Quality

D.

Manufacturing

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Question # 41

Which of the following are considered key processes in managing quality?

Options:

A.

Process capability, rework costs, and customer satisfaction

B.

Root cause analysis, corrective- action, and preventive action

C.

Quality control, planning, and improvement

D.

Internal, external, and product audits

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Question # 42

In the Kano model, which of the following best defines an exciter attribute?

Options:

A.

These attributes can be rated as "important" but they are expected.

B.

These are articulated needs, what customers will say they need.

C.

These are unexpected but if offered, uener.ne "delight" and surprise the customer

D.

Satisfaction increases linearly as these attributes arc more fully delivered

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Question # 43

Root cause analyses often fail at the testing phase because they fail to

Options:

A.

distinguish between apparent and true root causes

B.

distinguish multiple problems from one another

C.

obtain statistical validity

D.

reward rapid problem-solving

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Exam Code: CMQ-OE
Exam Name: Certified Manager of Quality/Organizational Excellence Exam
Last Update: Jan 31, 2025
Questions: 348
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