CIS-Discovery Exam Dumps - ServiceNow Certified Implementation Specialist Questions and Answers

The reconciliation process in ServiceNow refers to the method of ensuring data integrity and consistency in the Configuration Management Database (CMDB) by allowing only designated authoritative data sources to write or update information at the CI (Configuration Item) table and attribute level. This process helps maintain accurate and reliable data in the CMDB by controlling how and from where data is sourced and updated. The other options describe different processes or aspects of CMDB management and are not directly related to the reconciliation process. References = ServiceNow CMDB documentation, particularly the sections on CI data management and reconciliation processes.

An extension section of a discovery pattern is a section that allows you to modify or extend the functionality of an existing pattern without customizing it. An extension section can contain shared libraries, which are reusable code snippets that can be invoked from any pattern or extension section. Shared libraries can be used to define common functions, variables, or constants that are used across multiple patterns or extension sections. Shared libraries can also be used to override the default behavior of some built-in functions, such as identification or classification12. References = 1: ITOM: Extending Discovery/Service Mapping Patterns - GlideFast ServiceNow 2: How to Create Discovery Pattern Extensions and Why to Use Them

The deletion strategy ‘Mark as absent’ means that when a related CI that was previously discovered by a pattern is no longer found, the install_status attribute of that CI is set to Absent. This indicates that the CI is missing or removed from the network. The main CI (in this case, the Linux Server CI) is not affected by the deletion strategy of the related CI (in this case, the Disk CI)12.

References1: Set a deletion strategy - Product Documentation: San Diego - ServiceNow2: Network adapter status setting to “Absent” in EMC … - ServiceNow …

Step 25 uses a shared library called Windows - Storage, which is a reusable component that can be invoked by multiple patterns to discover the storage information of Windows servers. A shared library is a collection of steps that can be referenced by a pattern name and can accept input parameters and return output values. Shared libraries help to avoid duplication of code and simplify the maintenance of patterns.

References:

• Pattern Designer | Shared libraries
• Windows - Storage shared library

CI identifiers can be viewed under the CI record1. A CI identifier is a set of attributes that uniquely identify a CI of a specific class2. CI identifiers are used by the identification and reconciliation engine (IRE) to match incoming data with existing CIs in the CMDB3. CI identifiers can be viewed and edited in the CI record by clicking the Identification Information related link1.

References:

• 1: View and edit CI identifiers
• 2: Create or edit a CI identification rule
• 3: Identification rules

 The WMI service is a Windows service that enables remote management of Windows devices using the WMI protocol. The WMI service is required for Discovery to access the configuration and status information of Windows devices using WMI queries. If the WMI service is not running on a host, it will prevent the discovery of Windows devices, as Discovery will not be able to communicate with the WMI Collector or execute WMI queries on the target device123.

References:

• How to resolve a failure to communicate with the WMI Collector during top-down discovery - Support and Troubleshooting - Now Support Portal
• Windows discovery without ‘domain admin’ or ‘local admin’ privileges ? - Support and Troubleshooting - Now Support Portal
• Discovery — ServiceNow Elite

The Shazzam Batch Size property determines how many IP addresses are scanned by a single Shazzam probe1. If this value is set to 1000 and a discovery must scan 10,000 IP addresses using a single MID Server, it creates 10 Shazzam probes with each probe scanning 1000 IP addresses. This property can be configured in the Discovery Properties module under Discovery Definition2.

References: 1: Shazzam probe, port probes, and protocols - Now Support 2: [Discovery properties - ServiceNow]

For a pattern operation, the <_> placeholder can be replaced by any valid index or wildcard character that can be used to access an element of an array or a table. The $IfTable variable is a table that contains information about the network interfaces of a device1. The InstanceID attribute is a unique identifier for each interface2. To access the InstanceID of a specific interface, the pattern operation can use the following syntax:

$IfTable[].InstanceID

where is either:

• A numeric index that corresponds to the position of the interface in the table, such as 3 for the third interface.
• A dot (.) followed by a key-value pair that matches a specific attribute and value of the interface, such as [.Name=eth0] for the interface with the name eth0.
• An asterisk () that represents a wildcard that matches any interface in the table, such as [] for all interfaces.

References:

• 1: IfTable - Product Documentation: San Diego - ServiceNow
• 2: InstanceID - Product Documentation: San Diego - ServiceNow

The Debug Identification Section in Debug Mode allows you to specify the identification attributes of a CI that you want to debug. These attributes are used to find the CI in the CMDB and run the pattern on it. The identification attributes vary depending on the CI class, but for infrastructure patterns, the common ones are IP and Host Name. These attributes are also used by the horizontal discovery to identify CIs. AWS Endpoint and PID are not valid identification attributes for infrastructure patterns.

References: The explanation is based on the following sources:

• Activate pattern Debug mode: This document explains how to activate the Debug mode and use the Debug Identification Section to debug a pattern.
• ServiceNow Exam CIS-Discovery Topic 6 Question 9 Discussion: This discussion provides a similar question and answer about the Debug Identification Section in Debug Mode.

The Duplicate CI Remediator is a feature of ServiceNow Discovery that helps to identify and merge duplicate CIs in the CMDB. It uses predefined rules and criteria to compare CIs across different data sources and determine if they are duplicates. It also provides a user interface to review and approve the suggested merges, or to manually merge CIs as needed. The Duplicate CI Remediator helps to improve the accuracy and quality of the CMDB data and reduce the maintenance efforts.

References:

• Duplicate CI Remediator
• Identify and merge duplicate CIs
• Duplicate CI Remediator rules