ChromeOS-Administrator Exam Dumps - Google Professional ChromeOS Administrator Questions and Answers

When a teacher is having issues downloading files on their ChromeOS device, it’s important to troubleshoot with minimal disruption. Here are steps to address the issue:

Check Storage: Start by checking the available storage on the device. If the storage is full or nearly full, it could prevent new files from being downloaded.

Manage Files: Guide the teacher to delete or move files that are no longer needed. This can be done through the Files app on the ChromeOS device.

Clear Cache: If storage isn’t the issue, clearing the browser cache can sometimes resolve download problems.

Check Network: Ensure that the device has a stable internet connection, as an unstable connection can interrupt downloads.

Power on or reboot the Chromebook.

Watch for the Chrome logo animation.This is the key moment to trigger enterprise enrollment.

Press Ctrl+Alt+E simultaneously.This keyboard shortcut interrupts the normal boot process and redirects the Chromebook to the enterprise enrollment screen.

Follow the on-screen instructions.You'll be prompted to enter information such as the domain name of the organization and enrollment credentials.

Why this is the correct method:

Enterprise Enrollment Timing:The Ctrl+Alt+E shortcut is specifically designed to be used during the bootup sequence, before any user profile is loaded. This ensures the device is enrolled in the organization's management system from the start.

Alternative Options:The other options mentioned are incorrect:

B (Sign in with credentials):This assumes the device is already enrolled and is used for regular user login.

C (Ctrl+Alt+F):This shortcut is used for accessing the ChromeOS developer shell (Crosh) and is not related to enrollment.

D (Ctrl+Alt+E at login):While technically possible to enroll at the login screen, it's not the recommended method as it might not apply settings correctly to all user profiles.

Following Google's best practices, it is recommended to createseparate OU branchesfor devices and users. This organizational structure allows administrators to apply distinct policies to users and devices, minimizing the risk of conflicting settings and ensuring better control and management.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Organizational Units Best Practices, which highlights the importance of keeping user and device policies separate for clarity and management efficiency.

"To efficiently manage users and devices, it is recommended to create separate organizational units (OUs) for devices and users. This approach allows for targeted policy application."

By creating separate OUs, admins can manage device-specific settings independently from user policies, reducing complexity and potential errors.

Objectives:

Structure OUs efficiently for device and user management.

Implement best practices for organizational management.

Device off hours: This setting allows you to specify times when the device cannot be used, effectively restricting access to certain hours.

Family Link accounts: Family Link is a parental control app that allows you to manage a child's account and device usage. By requiring Family Link accounts, you can enforce sign-in restrictions for younger users.

Other options are incorrect because:

A: Single sign-on (SSO) redirection simplifies sign-in for authorized users, but doesn't inherently restrict access.

C: User Data (Ephemeral) controls whether user data is saved locally, but doesn't restrict sign-in.

Granular Control: It allows you to select the specific permissions needed for the Help Desk administrators. This ensures they can do their job without having excessive access that could be misused.

Flexibility: You can easily adjust the permissions later if the Help Desk's responsibilities change.

Auditing: The Google Admin console tracks changes made by each role, making it easier to identify the source of any unauthorized actions.

How to Create a Custom Admin Role:

Go to the Google Admin console.

Navigate to Admin roles.

Click Create new role.

Give the role a descriptive name (e.g., "Help Desk Support").

Carefully select the privileges the Help Desk needs (e.g., reset passwords, manage user accounts, view device information).

Assign the role to the Help Desk administrators.

Why Other Options Are Less Ideal:

A. Service Desk Group: Groups are primarily for organization and don't provide granular permission control.

C. Services Admin Role: This role has broader permissions than what a Help Desk typically needs, violating the PoLP.

D. Full Access: This grants excessive privileges and significantly increases the risk of accidental or intentional misuse.

ChromeOS maintains two copies of the operating system on the device: thecurrent versionand abackup version. This dual-system setup ensures that if an update fails or becomes corrupted, the device can fall back to the previous working version.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Update Management Guide, where it clearly states that ChromeOS devices store two versions to facilitate seamless updates and quick rollbacks if needed.

"ChromeOS devices store two versions of the OS. During an update, the new version is applied to the inactive slot while the current version remains active."

This redundancy allows ChromeOS to switch between versions without requiring a full system reinstall, maintaining uptime and stability.

Objectives:

Understand OS redundancy for stability.

Implement update management effectively.

Generate a ZTE pre-provision enrollment token for your specified device OU:This token associates devices with the specific organizational unit (OU) during enrollment, allowing for easier management and policy application.

Give the company domain name to your Chrome Partner to enable ZTF:This enables the Zero-Touch Framework, allowing devices to be automatically enrolled as soon as they connect to the internet.

Why other options are incorrect:

C (Generate token for root OU):While possible, it's not ideal as it doesn't allow for granular control over different device groups.

D (Generate token for user OU):Zero-Touch Enrollment is specifically for devices, not users.

E (Use dedicated admin account):While recommended for security, it's not a mandatory step for ZTE.

To integrate ChromeOS login withOkta, a third-party identity provider, you must configure the settings under"SSO with third-party IdPs"in the Google Admin console. Okta acts as a SAML-based identity provider, and this setting allows ChromeOS devices to authenticate users using Okta credentials.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Identity and Access Management Guide, which outlines how to set up SSO with third-party IdPs like Okta.

"To configure Single Sign-On (SSO) for ChromeOS devices using Okta, navigate to the Admin console > Security > Set up single sign-on (SSO) with third-party identity providers."

This configuration allows seamless authentication using Okta, centralizing user login management. It also ensures that all ChromeOS devices within the organization use the same login credentials provided by Okta.

Objectives:

Implement SSO with third-party IdPs.

Integrate ChromeOS with Okta.

Setting upSingle Sign-On (SSO)significantly reduces identity risks by centralizing authentication through a secure, verified identity provider (IdP). This method helps ensure consistent password policies, multi-factor authentication (MFA), and robust security practices. It also minimizes the risk of password reuse and phishing.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Security Guide, which recommends implementing SSO to manage authentication securely.

"Single Sign-On (SSO) allows users to access multiple applications with a single set of credentials, reducing the risk of identity breaches by centralizing authentication."

SSO enhances security by integrating with trusted IdPs, implementing MFA, and reducing credential exposure across multiple applications.

Objectives:

Strengthen identity and access management (IAM).

Implement secure authentication practices with SSO.

ChromeOS Flex does not support the"Do Not Allow Powerwash"policy, which is available in standard ChromeOS. This limitation means that users can perform a factory reset, potentially losing management and security settings.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Flex Management Guide, which explicitly mentions the lack of this policy feature.

"ChromeOS Flex does not support certain management features like disabling Powerwash, which can impact security settings."

Without the ability to block Powerwash, devices may be reset, resulting in the loss of enterprise settings and requiring re-enrollment.

Objectives:

Understand the limitations of ChromeOS Flex.

Maintain device security through management policies.