CBDA Exam Dumps - IIBA Business Data Analytics Questions and Answers

A funnel chart is a type of chart that shows the values of different stages of a process, such as a sales pipeline, where each stage represents a subset of the previous one. A funnel chart is useful for showing the conversion rate, the drop-off rate, and the potential revenue or profit at each stage12. A funnel chart would be an effective way to present the data requested by the call center, as it would show the number of leads, calls, customers, and sales, as well as the percentage of change between each stage. References: 1: Guide to Business Data Analytics, IIBA, 2020, p. 662: Data Visualization: A Practical Introduction, Kieran Healy, 2018, p. 233.

Ensuring the result set is statistically significant is important to the team because it means that the difference or relationship observed in the data is unlikely to be due to chance or sampling error. Statistical significance helps the team to assess the validity and reliability of their findings, and to draw meaningful conclusions and recommendations from the data. Statistical significance also helps the team to communicate their results with confidence and credibility to the stakeholders and decision makers12 References: 1: An Easy Introduction to Statistical Significance (With Examples) - Scribbr 2: Statistical Significance in Experimentation and Data Analysis - All About Circuits

The strategic business decision that may be logically derived from the results is to encourage customers to complete online reviews, because the results show that there is a direct relationship between positive customer reviews and increased internet sales. By increasing the number and quality of online reviews, the consumer goods manufacturer can boost its online sales performance, which outperformed other channels in sales growth. Online reviews can also help the manufacturer gain customer feedback, improve customer loyalty, and enhance its brand reputation. References:

•Business Analysis Certification in Data Analytics, CBDA | IIBA®, CBDA Competencies, Domain 5: Use Results to Influence Business Decision Making

•Understanding the Guide to Business Data Analytics, page 9

•CERTIFICATION IN BUSINESS DATA ANALYTICS HANDBOOK - IIBA®, page 8, CBDA Exam Sample Questions and Self-Assessment, Question 6

Validity is the extent to which a measure or a question accurately captures the intended concept or construct1. The question “What is your salary?” is not a valid measure of job satisfaction, as it does not reflect the various aspects of job satisfaction, such as work environment, recognition, autonomy, growth, etc. Salary is only one possible factor that may influence job satisfaction, but it is not a direct or comprehensive indicator of it23. Therefore, the question is not valid for measuring job satisfaction. References: 1: Guide to Business Data Analytics, IIBA, 2020, p. 302: Job Satisfaction: Application, Assessment, Causes, and Consequences, Paul E. Spector, 1997, p. 23: Job Satisfaction Survey, 1.

The mean is the average of all the scores, which is found by adding them up and dividing by the number of scores. The mode is the most frequent score, which is the one that occurs the most times. To find the mean and mode for the outlined scores, we can use the following steps:

•Arrange the scores in ascending order: 64, 70, 80, 80, 90, 98, 100

•Add up the scores: 64 + 70 + 80 + 80 + 90 + 98 + 100 = 582

•Divide the sum by the number of scores: 582 / 7 = 83.14

•The mean is 83.14

•Count how many times each score occurs: 64 occurs once, 70 occurs once, 80 occurs twice, 90 occurs once, 98 occurs once, 100 occurs once

•The score that occurs the most times is 80

•The mode is 80

Therefore, the mean and mode for the outlined scores are 83.14 and 80, respectively12 References: 1: Mean, median, and mode review (article) | Khan Academy 2: Mean, Median, and Mode: Measures of Central Tendency - Statistics By Jim

The sample used in this case is biased, meaning that it is not representative of the population of interest. The population of interest is the families in North America, but the sample is drawn from only one source of data: the credit card transactions from a leading North American credit card company. This sample excludes the families who do not use credit cards, or who use other credit card companies, or who use other payment methods. Therefore, the sample is not random or fair, and it may introduce sampling bias into the research results12 References: 1: Sampling Methods | Types, Techniques & Examples 2: Sampling Bias - an overview | ScienceDirect Topics

The analytics team found a correlation between the age of the customer and the price of the neckties purchased, meaning that as one variable changes, the other tends to change in the same direction. However, this correlation does not imply causation, meaning that one variable does not necessarily cause the other to change. There could be other factors, such as income, preference, or quality, that affect both variables and create a spurious relationship. Therefore, the team realized that they need to investigate further to determine if there is a causal link between the variables, or if the correlation is coincidental12 References: 1: Correlation vs. Causation | Difference, Designs & Examples - Scribbr 2: Correlation vs Causation: Understanding the Differences - Statistics By Jim

The analytics team overlooked the fact that communicating information is not a one-way or one-time process, but rather a bi-directional and iterative one. This means that the team should not only present their recommendations, but also solicit feedback, address concerns, clarify doubts, and confirm understanding from the stakeholders. By doing so, the team can ensure that the stakeholders are fully engaged, informed, and aligned with the recommendations, and that any potential barriers or risks are identified and mitigated before moving forward. References:

•Understanding the Guide to Business Data Analytics, page 9

•Business Analysis Certification in Data Analytics, CBDA | IIBA®, CBDA Competencies, Domain 4: Interpret and Report Results

•CERTIFICATION IN BUSINESS DATA ANALYTICS HANDBOOK - IIBA®, page 5, Step 3 – Schedule and Take The Exam

A qualitative open-ended question is a question that allows the respondent to express their thoughts, feelings, or opinions in their own words, without being constrained by predefined options or categories. A qualitative open-ended question can help the interviewer explore the underlying reasons, motivations, or perceptions of the respondent. Option A is a qualitative open-ended question, because it asks the respondent to explain how call volume affects their job satisfaction and well-being, which may vary from person to person and require elaboration. Options B, C, and D are not qualitative open-ended questions, because they ask the respondent to choose between two alternatives (B and D) or provide a numerical value ©, which are quantitative and closed-ended responses. References:

•Business Analysis Certification in Data Analytics, CBDA | IIBA®, CBDA Competencies, Domain 2: Source Data

•Understanding the Guide to Business Data Analytics, page 14

•CERTIFICATION IN BUSINESS DATA ANALYTICS HANDBOOK - IIBA®, page 8, CBDA Exam Sample Questions and Self-Assessment, Question 9

Providing ‘one source of the truth’ means ensuring that there is a single, consistent, and authoritative source of data that can be used for analytics and decision making across the organization. This objective can be achieved by enforcing master data management principles and practices, which involve defining, governing, and maintaining the quality and integrity of the core data entities that are shared by multiple systems and processes. Master data management helps to eliminate data silos, reduce data duplication and inconsistency, and improve data accuracy and reliability12 References: 1: What is Master Data Management (MDM)? - Informatica 2: Master Data Management - IIBA BABOK Guide v3