C_TS470_2412 Exam Dumps - SAP Certified Associate Questions and Answers

To apply product-specific prices from a service contract to a service order:

Maintain price agreements: Price agreements in the contract (e.g., condition type PR00) define product-specific prices, which are copied to linked service orders during creation or item entry.

Maintain billing plan: Controls billing timing, not pricing.

Maintain contract price: A general term, not a specific mechanism.

Maintain price lists: Used in sales, not contract-specific pricing in service.This is part of pricing condition configuration in scope item 3MO."Price agreements in the service contract ensure product-specific prices are applied to service orders." (SAP Help Portal, Service Pricing).

InService with Advanced Execution, recurring inspection and maintenance operations are systematically planned. The correct answer isusing a maintenance task list (A). Let’s dive in.

Advanced Execution Scenario:

This scenario enhances service processes with detailed execution, often using maintenance orders mapped to service orders.

Why Maintenance Task List?

Amaintenance task list(e.g., IA05) defines standard operations (e.g., "Inspect bearings," "Replace oil") for recurring activities. In a maintenance plan (e.g., strategy plan), the task list is assigned, and its operations are triggered based on scheduling (e.g., every 6 months). These operations are then executed via service/maintenance orders in the advanced execution framework, ensuring consistency and automation.

Why Not the Others?

Bill of material (B):BOMs list components, not operations.

Service order template (C):Templates structure orders, not recurring operations.

Manually (D):Advanced execution automates via task lists, not manual entry.

Example:

Task list "TL001" with operations "Check pressure" (6M) and "Replace filter" (12M) drives a strategy plan’s calls.

"In Service with Advanced Execution, regular inspection and maintenance operations are determined using a maintenance task list."

In SAP S/4HANA Cloud Private Edition, Service, the system can propose aservice organizationfor a service transaction (e.g., service order). The mandatory settings areAandB. Let’s break this down.

Service Organization Proposal:

The service organization is the unit responsible for service execution (e.g., a regional service team). The system proposes it based on customizing.

Allow the organizational unit to be determined (A):This setting, typically in the transaction type configuration (e.g., SPRO → Service → Transactions), enables the system to automatically determine the organizational unit (service organization) based on predefined rules (e.g., from the technical object or customer).

Set the service organization function (B):This defines the organizational unit’s role as a "service organization" in organizational management (e.g., via transaction PPOME). It’s flagged with a specific function (e.g., "Service Org") to link it to service processes.

Why Not the Others?

C:Assigning a sales area to a service order type is for sales integration, not service organization determination.

D:Defining a sales area is a prerequisite for sales processes, not mandatory for service organization proposal.

Example Configuration:

In SPRO, under "Define Transaction Types," you enable "Org. Unit Determination." Then, in PPOME, you set a unit as a service organization with the appropriate function.

"To propose a service organization, you must allow organizational unit determination and set the service organization function in customizing."

The in-house repair process (scope item 3XK) in SAP S/4HANA Cloud Private Edition requires specific customizing activities to set up the system:

Enable Item-Based Accounting for Service Management: This is critical for in-house repair to activate item-level cost and revenue tracking, ensuring accurate financial postings for repair orders.

Define Basic Settings for Transactions: This includes configuring transaction types (e.g., REPA for repair orders) and item categories, which are foundational for processing in-house repairs.

Define Number Ranges: Number ranges must be defined for repair orders and related documents to ensure unique identification and proper document flow.

Define Derivation of Attendance Type, Activity Type, and Cost Element: This is more relevant to time recording or project accounting, not a core requirement for in-house repair.

Define Partner Determination Procedure: While useful, it’s not mandatory for the basic in-house repair process setup.These activities are outlined in the SAP Best Practices for in-house repair configuration."Customizing for in-house repair includes enabling item-based accounting, defining transaction settings, and setting up number ranges." (SAP Signavio Process Navigator, In-House Repair).

Work centers in SAP S/4HANA Service (and Plant Maintenance) define execution locations and capacities:

Task list usage: Specifies which task lists (e.g., service or maintenance) the work center can use, assigned in the work center master data (transaction CR01).

Capacity category: Defines the type of capacity (e.g., labor, machine) available at the work center, critical for scheduling.

Planner group: Assigned to technical objects or orders, not directly to work centers.

Maintenance planning plant: A work center is assigned to a plant during creation, but the plant itself isn’t assigned to the work center as a customizable attribute.These settings are configured in the work center master record."Assign task list usage and capacity categories to a work center to define its operational scope." (SAP Help Portal, Work Center Master Data).

Item category configuration in SAP S/4HANA Service defines item behavior:

Billing plan type: Specifies if and how billing plans (e.g., periodic, milestone) are applied to the item.

Billing relevance: Determines whether the item is billable (e.g., A for order-related billing) and how it’s processed in billing documents.

Contract item filter by product list: Not a standard function in item category configuration.

Product type: Defined in material/service master data, not item category.This is set in Customizing under Service → Transactions."Item category configuration defines billing plan type and billing relevance for service items." (SAP Help Portal, Item Category Configuration).

In anin-house repair process, the repair order status "Released" (e.g., REPO transaction type) has a specific meaning:D. Let’s dive in.

Released Status:

"Released" (system status REL) means the repair order is approved andready to be scheduled for repair. It’s a preparatory step, allowing planning (e.g., resource allocation) before execution begins.

Why Not the Others?

A:Scheduling happens after release, not indicated by it.

B:Initial status is "Created" (CRTD), not "Released."

C:Return to customer is a later status (e.g., "Completed").

Flow:

Created → Released (ready to schedule) → In Process → Completed.

"The ‘Released’ status indicates the repair object is ready to be scheduled for repair."

In SAP S/4HANA Cloud Private Edition, Service, afunctional location hierarchyorganizes technical objects in a structured manner. When adding a new functional location, it isautomatically assigned based on the structure indicator(Option B).

Thestructure indicatordefines the naming convention and hierarchy levels (e.g., A-B-C for a three-level structure). When a new functional location is created, the system uses this indicator to place it in the hierarchy automatically, based on its ID (e.g., A-B becomes a child of A).

A:The category defines properties, not the hierarchy position.

C:List editing is for mass changes, not initial assignment.

D:The install function is for equipment, not functional locations.

"A new functional location is automatically assigned to the hierarchy based on the structure indicator, which governs the hierarchical naming and positioning."

In SAP S/4HANA Cloud Private Edition, Service, a maintenance plan is used to schedule recurring service or maintenance activities. Thecall daterepresents the date when the system generates a call object (e.g., a service order) based on the maintenance plan’s scheduling parameters, such as cycles or intervals. Theplanned date, on the other hand, is the date when the actual execution of the service or maintenance activity is scheduled to occur.

Option B states that "the call date is usually before the planned date, to create a preprocessing phase," which aligns with standard SAP functionality. The call date typically precedes the planned date to allow time for preparation, such as resource allocation, spare parts planning, or technician scheduling. This preprocessing phase ensures that all prerequisites are in place before the service is executed. The difference between these dates is influenced by thecall horizon, a parameter in the maintenance plan that defines how far in advance the call object is generated relative to the planned execution date.

Option A is incorrect because the call date being equal to the planned date is not a default rule; it depends on specific configurations (e.g., a call horizon of 0%), which is not typical. Option C is a goal of scheduling but does not directly describe the relationship between the dates. Option D is incorrect because the planned date is not always before the call date—this would contradict the purpose of scheduling, as the call initiates the process leading to the planned execution.

"The call date is determined by the scheduling parameters of the maintenance plan, including the call horizon, which specifies the lead time before the planned date. This allows for a preprocessing phase to prepare for the service execution."

In SAP S/4HANA Cloud Private Edition, Service, the life cycle user statuses for a repair object in the in-house repair process (scope item 3XK) are managed as follows:

They are assigned to user statuses from the status profile of the in-house repair item category (like REPI): The item category (e.g., REPI) defines the repair object’s lifecycle stages (e.g., received, in repair, completed). A status profile is assigned to this item category in Customizing, and user statuses within this profile track the repair object’s progression.

Transaction type of the repair confirmation (REPC): This is for confirmations, not repair object lifecycle statuses.

Repair order transaction type (REPO): The order type controls the overall process, not item-level lifecycle statuses.

Profile assigned to the in-house repair transaction type (REPA): While a profile exists, it’s the item category’s status profile that governs lifecycle statuses.This is configured under "Settings for Service Transactions" in SAP Customizing."Life cycle user statuses for repair objects are defined in the status profile assigned to the in-house repair item category (e.g., REPI)." (SAP Help Portal, In-House Repair Configuration).