C_S4CSV_2308 Exam Dumps - SAP Certified Application Associate Questions and Answers

A service order template

A service order

A service contract

A solution order

A seamless, fast and flexible delivery of field services by using SAP S/4HANA Cloud to support a service technician

A more efficient billing process by using SAP Field Service Management to support a billing clerk out in the field

A seamless, fast and flexible delivery of field services by using SAP Field Service Management to support a service technician

Automatic status updates in the service order out of SAP Field Service Management

Support for automatic creation of service contracts out of multiple counter plans.

Post time-sheets and expenses automatically based on service order confirmations.

Integration with solution orders and automatic maintenance plan creation based on service quotations.

Being able to use single cycle time and/or counter-based plans and also multiple counter plans.

Support for individual scheduling and also for mass scheduling via background jobs to trigger service orders with or without automatic release.

As part of a solution order in SAP Subscription Billing

Automatically out of a service contract

Via an API (Application Programming Interface)

Manually using a dedicated SAP Fiori app

An accounting document (universal journal entry)

A billing document request (BDR)

A billing plan

A billing document

Initiating billing in SAP Field Service Management updates the billing status of the service order in SAP S/4HANA Cloud.

After releasing the service order, a service call and the corresponding activities are automatically created in SAP Field Service Management.

The service order is replicated to a service order in SAP Field Service Management with the same document number as it has in SAP S/4HANA Cloud.

Once a technician is assigned, the technician is automatically updated in the corresponding service order document in SAP S/4HANA Cloud.

You start by rejecting the complete service quotation. You then create a new one with only the service item in it that the customer would like to order.

You use the partial acceptance feature of the service quotation and accept one item. You then reject all remaining items of the service quotation.

You only convert the service item into a service order that the customer wants. This automatically rejects all other items in the service quotation.

You edit the service quotation and remove all items from it that the customer rejected. You then proceed to convert the remaining item into a service order.

Integration with SAP ERP Customer Service (CS) for service contract processing

Integration with SAP Field Service Management (FSM) for service order processing

Integration with SAP Customer Relationship Management (CRM) Service for service master data management

Integration with other Line of Business (LoB) solutions from SAP S/4HANA Cloud (like Procurement and Finance)

Set-up a special document type for the solution order.

Define a new business partner category for a subscription user.

Maintain a Communication User, System and Arrangement.

Define an item category to identify a subscription in a service order.

Serve as a central contact for SAP and manage interactions with the SAP Service Center.

Conduct risk-based assessments to determine the value of activating new processes.

Ensure the resources necessary for the project's success are available.

Reduce the total cost of ownership for IT.

Determine KPIs that will support a continuous improvement mindset.