AgilePM-Foundation Exam Dumps - APMG-International AgilePM Questions and Answers

Statement 1: Correct. Rich communication channels, such as face-to-face conversations or video calls, are necessary for active engagement as they allow for two-way interaction and emotional connection.

Statement 2: Correct. Leaner channels, like emails or memos, are appropriate when the message is straightforward and unlikely to be misinterpreted.

Key AgilePM Concepts Referenced:

Effective Communication Channels: AgilePM Handbook, Chapter 4, Section 4.3.

Dissatisfaction with the Status Quo: The change formula includes dissatisfaction as a key driver for change. Without sufficient dissatisfaction, the motivation to change is diminished.

Other Options:

B, C, and D: These factors, while important, are not explicitly part of the Beckhard and Harris change formula.

Key AgilePM Concepts Referenced:

Change Formula Framework: AgilePM Handbook, Chapter 6, Section 6.5.

Transparency: Sharing the rationale and timeline for change ensures openness and builds trust among stakeholders. Transparency is fundamental to managing expectations and mitigating resistance.

Other Options:

Inclusivity: Focuses on ensuring all voices are heard.

Connectivity: Refers to fostering relationships.

Empathy: Relates to understanding others’ feelings, not information sharing.

Key AgilePM Concepts Referenced:

Transparent Communication: AgilePM Handbook, Chapter 4, Section 4.2.

The DSDM process can indeed be configured and calibrated to cater for a range of projects, from those requiring light governance to those needing stronger governance1. This flexibility allows the DSDM process to be tailored to the specific needs of the project, ensuring that the right balance between control and agility is achieved1.

 A baseline of the Evolving Solution should be put into operational use during the Deployment phase7. This phase is when the latest increment of the product is put into live use, marking the transition from development to real-world operation.

Certainty in Neuroscience: The brain seeks predictability and stability, which is supported by delivering change in small, incremental stages. This approach aligns with Agile's iterative and incremental delivery, providing clarity and reducing stress for individuals undergoing change.

Other Options:

B: Delegated decision-making relates to empowerment but does not directly address certainty.

C: Group social events foster connection, not certainty.

D: Public praise boosts morale but doesn’t satisfy the need for predictability.

Key AgilePM Concepts Referenced:

Iterative and Incremental Delivery: AgilePM Handbook, Chapter 3, Section 3.6.

Statement 1: Incorrect. Non-verbal communication refers to gestures, facial expressions, and body language, which cannot be captured in written form.

Statement 2: Correct. Actions, such as behavior during change or leading by example, can convey powerful messages without verbal communication.

Key AgilePM Concepts Referenced:

Non-Verbal Communication in Engagement: AgilePM Handbook, Chapter 4, Section 4.4.

Feedback and Coaching: Sponsors play a critical role in change, and change managers support them by providing feedback and coaching to help them lead effectively. This builds their confidence and ensures alignment with the change vision.

Other Options:

A: Sponsors should prepare the vision themselves.

B: Sponsors themselves lead commitment-building efforts.

D: Protecting sponsors isn’t an effective strategy; engaging them is key.

Key AgilePM Concepts Referenced:

Sponsor Engagement: AgilePM Handbook, Chapter 6, Section 6.2.

Productivity Dip: A temporary drop in productivity is common when employees are being trained on new processes or systems. This cost is critical to account for in planning and managing change effectively.

Other Options:

Safety & Wellbeing: Relates to physical and emotional health, not productivity.

Reputational: Refers to external perception of the organization.

Opportunity: Refers to lost potential from alternative courses of action.

Key AgilePM Concepts Referenced:

Assessing Change Impact: AgilePM Handbook, Chapter 7, Section 7.3.

Celebrating Short-Term Wins: Demonstrating early achievements builds confidence and reduces resistance by showing tangible progress. This is a key step in Kotter's model for leading change.

Other Options:

A: Building a coalition involves leadership but not reducing doubt.

B: Creating urgency addresses the need for change, not achievements.

C: Accelerating movement focuses on overall momentum.

Key AgilePM Concepts Referenced:

Kotter’s Change Model: AgilePM Handbook, Chapter 6, Section 6.2.