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Agentforce-Specialist Exam Dumps - Salesforce AI Specialist Questions and Answers

Question # 4

A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and

rebooking the customer flights.

Which Agent capability helps the agent accomplish this?

Options:

A.

Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.

B.

Invoke a flow which makes a call to external data to create a Knowledge article.

C.

Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

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Question # 5

What is best practice when refining Agent custom action instructions?

Options:

A.

Provide examples of user messages that are expected to trigger the action.

B.

Use consistent introductory phrases and verbs across multiple action instructions.

C.

Specify the persona who will request the action.

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Question # 6

Universal Containers (UC) wants to use the Draft with Einstein feature in Sales Cloud to create a personalized introduction email.

After creating a proposed draft email, which predefined adjustment should UC choose to revise the draft with a more casual tone?

Options:

A.

Make Less Formal

B.

Enhance Friendliness

C.

Optimize for Clarity

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Question # 7

How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?

Options:

A.

Masked data will be de-masked during response journey.

B.

Masked data will be de-masked during request journey.

C.

Responses that do not meet the relevance threshold will be automatically rejected.

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Question # 8

Universal Containers has a custom Agent action calling a flow to retrieve the real-time status of an order from the order fulfillment system.

For the given flow, what should the Agentforce Specialist consider about the running user's data access?

Options:

A.

The flow must have the "with sharing" permission selected m the advanced settings for the permissions, field-level security, and sharing settings to be respected.

B.

The custom action adheres to the permissions, held-level security, and sharing settings configured in the flow.

. The Agent will always run flows in system mode so the running user's data access will not affect the data returned.

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Question # 9

Universal Container (UC) has effectively utilized prompt templates to update summary fields on Lightning record pages. An admin now wishes to incorporate similar functionality into UC's automation process using Flow.

How can the admin get a response from this prompt template from within a flow to use as part of UC's automation?

Options:

A.

Invocable Apex

B.

Flow Action

C.

Einstein for Flow

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Question # 10

Universal Containers is rolling out a new generative AI initiative.

Which Prompt Builder limitations should the Agentforce Specialist be aware of?

Options:

A.

Rich text area fields are only supported in Flex template types.

B.

Creations or updates to the prompt templates are not recorded in the Setup Audit Trail.

C.

Custom objects are supported only for Flex template types.

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Question # 11

Universal Containers deploys a new Agentforce Service Agent into the company’s website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?

Options:

A.

The Agentforce Service Agent user is not assigned the correct Agent Type License.

B.

The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.

C.

The Agentforce Service Agent user was not given the Allow View Knowledge permission set.

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Question # 12

How is Data Cloud leveraged by the Answer Questions with Knowledge action in Agentforce?

Options:

A.

Data Cloud is not required; the articles can be accessed directly from the CRM by the agent.

B.

Data Cloud stores and manages the Indexed Knowledge articles.

C.

Data Cloud provides the real-time data streams that update the Knowledge articles.  

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Question # 13

An Agentforce implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. The Agentforce Specialist needs to configure the system to use the most accurate and up-to-date information for email generation.

Which grounding technique should the Agentforce Specialist use?

Options:

A.

Ground with Apex Merge Fields

B.

Ground with Record Merge Fields

C.

Automatic grounding using Draft with Einstein feature

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Exam Name: Salesforce Certified Agentforce Specialist
Last Update: Mar 29, 2025
Questions: 202
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