Authentic Salesforce Certification Exam Salesforce-Contact-Center Questions Answers

Efficiently managing the transition of social media messaging in a new routing setup involves several strategies:A. Pre-populating agent dashboards with relevant information enhances readiness to handle incoming interactions effectively.B. Ensuring seamless continuity of ongoing conversations during the cut-over minimizes disruption to customer communications.C. Automating case creation and assignment based on social media content and customer profiles streamlines the response process.Combining these approaches ensures that social media inquiries are managed smoothly and efficiently during and after the transition.

References: https://help.salesforce.com/articleView?id=sf.social_customer_service_setup.htm

To create a service report containing references to 50 objects, Universal Containers should follow these steps:

• Create a custom report type: This allows for the definition of primary and related objects.
• Select up to four object relationships: This structures the primary relationships needed for the report.
• Add fields from additional related objects: This extends the report's scope to include up to 50 object references by pulling in fields from other relevant objects.This method provides a scalable approach to complex reporting needs within Salesforce.

References: https://help.salesforce.com/articleView?id=reports_defining_custom_report_types.htm