SVC-19A Exam Dumps - AppleCare Technician Training Questions and Answers

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Questions 4

If Michel accidentally drops a replacement top case assembly with battery for a MacBook Pro (Retina, 15-inch, Mid 2015), what steps should he take before continuing with the repair?

Options:

Visually inspect the top case assembly with battery for damage and let it sit on the workbench for 2 hours to observe if any events occur. If none occurs, continue the repair with that service part.

Visually inspect the top case assembly with battery that fell to the floor and replace it with a new service part if the damage exceeds the damage thresholds.

Dispose of the top case assembly with battery that fell to the floor and use an undamaged service part instead.

Continue using the top case assembly with battery that fell to the floor if there are no signs of damage.

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Questions 5

Which of the following expresses empathy rather than sympathy?

Options:

I feel so sorry for you. I bet you feel disappointed.

Poor you! You must feel awful.

Oh, what a pity! This must make you feel disappointed.

I am sorry this happened to you. I can see why you may be disappointed

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Questions 6

Which of the following statements is true about an actively swelling embedded battery?

Options:

Actively swelling batteries are not considered a safety concern.

Actively swelling batteries are likely caused by large amounts of liquid inside the batteries.

Actively swelling batteries are unlikely to lead to thermal runaway.

Actively swelling batteries are more likely to rupture and release gasses.

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Questions 7

You are in the process of isolating a customer issue and have ruled out an environmental or educational cause. You suspect the issue is with the device.

If the issue is with the device software, which of the following are possible causes? (Choose three.)