SVC-19A Exam Dumps - AppleCare Technician Training Questions and Answers

Safety apron made of synthetic fibers should be worn.

The relative humidity in a work area should be lower than 50 percent.

An ionized air generator can be used instead of grounding a work area.

A person working on an ESD-sensitive circuit should not be touched.

You do know you should always update your software, correct?

How to update your software is in the iPhone User’s guide, why didn't you read it before using this phone?

I notice that your iPhone software is not up to date; would you like me to walk you through updating the software?

Updating your software is extremely easy, why haven’t you done so?

What kind of files or images are on the SD card?

Are you running the latest version of Photos?

Have you tried resetting your SMC and NVRAM?

Have you had this issue with all SD cards or just this one?

Visually inspect the top case assembly with battery for damage and let it sit on the workbench for 2 hours to observe if any events occur. If none occurs, continue the repair with that service part.

Visually inspect the top case assembly with battery that fell to the floor and replace it with a new service part if the damage exceeds the damage thresholds.

Dispose of the top case assembly with battery that fell to the floor and use an undamaged service part instead.

Continue using the top case assembly with battery that fell to the floor if there are no signs of damage.

I feel so sorry for you. I bet you feel disappointed.

Poor you! You must feel awful.

Oh, what a pity! This must make you feel disappointed.

I am sorry this happened to you. I can see why you may be disappointed

Actively swelling batteries are not considered a safety concern.

Actively swelling batteries are likely caused by large amounts of liquid inside the batteries.

Actively swelling batteries are unlikely to lead to thermal runaway.

Actively swelling batteries are more likely to rupture and release gasses.

Sleep/Wake button

Faulty video board

Third-party software

User-installed data such as images or documents

The operating system

Damaged display

User installed parts

Turn off iPhone Cellular Calls in iCloud preferences.

Turn off iPhone Cellular Calls in System Preferences.

Turn off iPhone Cellular Calls in FaceTime preferences.

Turn off iPhone Cellular Calls in Messages preferences.

Lift batteries or case assemblies using the battery cable.

If a battery is dropped, it can be reused after visual inspection.

Technicians should put on nitrile or lint free gloves when dealing with hot batteries.

If something unusual is noticed (such as an odor, swelling, discoloration, deformity or overheating), connect the device to a power outlet and run Diagnostics.

Never attempt to separate or remove the battery from a case assembly that has a built-in battery.

Do not expose lithium batteries to high temperatures.

When performing a visual inspection, view the battery from about one foot away.