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SVC-16A Exam Dumps - Apple ACMT 2016 Questions and Answers

Question # 4

If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would help further isolate the issue?

Options:

A.

Reinstall OS X

B.

Reset the System Management Controller (SMC)

C.

Reset NVRAM

D.

Startup in Safe Mode

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Question # 5

To help define if an issue is in the Environmental problem space, which question can you ask your customer?

Options:

A.

Do you have this issue on all Wi-Fi networks?

B.

Could you show me how you use your Mac?

C.

Did you add any memory to this Mac?

D.

Have you updated your software?

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Question # 6

Which Mac Book Pro listed below can use USB 3 devices at full speed?

Options:

A.

MacBook Pro (13-inch, Mid 2012)

B.

MacBook Pro (13-inch, Late2011)

C.

MacBook Pro (15-inch, Late 2011)

D.

MacBook Pro (17-inch, Late 2011)

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Question # 7

The Mac Pro (Late 2013) enclosure is made of the following polished material that must be handled with care to avoid scratching:

Options:

A.

plastic

B.

acrylic

C.

titanium

D.

aluminum

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Question # 8

When replacing a MacBook Air (13-inch, Mid 2011) microphone, what other component must be replaced with the speaker included in the Mid 2011 microphone kit?

Options:

A.

Left speaker

B.

Right speaker

C.

Thermal rubber gasket

D.

Both left and right speaker

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Question # 9

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?

Options:

A.

You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers

B.

Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer

C.

Complete the set of three modification tests as specified in GSX prior to opening the computer

D.

Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs

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Question # 10

Which of the following is NOT a good step to take when working on-site on a computer'?

Options:

A.

Place parts on the floor.

B.

Use a grounded ESD mat

C.

Wear a grounded ESD wrist strap.

D.

Check the polarity of the grounded power outlet.

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Question # 11

Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch. Early 2013)?

Options:

A.

Lift the mylar cover on the SSD.

B.

Peel back the thermal pad on the SSD

C.

On the top case.

D.

On the back of the SSD cable

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Exam Code: SVC-16A
Exam Name: Apple Service Fundamentals
Last Update: Feb 22, 2025
Questions: 57
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