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Salesforce-Sales-Representative Exam Dumps - Salesforce Sales Professional Questions and Answers

Question # 4

A sales representative has a list of prospects to cold call but is unsure whether the task is beneficial. After a discussion with their mentor, the sales rep has the information they need and is ready to get started.

What is onebenefit of cold calling?

Options:

A.

Key decision makers usually respond more readily to phone calls.

B.

Phone calls provide immediate feedback whether the lead is worth pursuing.

C.

Phone calls are a quicker and more scalable method of contact.

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Question # 5

Which behavior should a sales representative display to establish credibility with a customer?

Options:

A.

Be sincere and transparent, even if it means losing a sale.

B.

Review the proposal and potential discount structures.

C.

Reiterate product info when there is hesitancy to move forward.

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Question # 6

How can a sales representative identify and generate new pipeline?

Options:

A.

Attend industry conferences.

B.

Provide client support.

C.

Conduct product demos.

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Question # 7

A sales representative presented a solution and overcame the objections, but the prospect is still not completely ready to commit. The sales rep suspects the prospect is unsure about the product and will want to return it. The sales rep decides to let the prospect try out the product for a predetermined period.

Which type of close was chosen?

Options:

A.

Summary

B.

Puppy Dog

C.

Assumptive

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Question # 8

A sales representative is trying to engage a prospect who is unresponsive to cold calls.

Which approach can the sales rep take as an alternative to build interest and align on why a solution meets the prospect's needs?

Options:

A.

Engage the prospect through different channels.

B.

Pause engagement and follow up at another time.

C.

Try calling the prospect at different times.

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Question # 9

A sales representative is challenged by a customer with a competitor's product and features.

Which skill does the sales rep need to address this challenge?

Options:

A.

Sales acumen

B.

Product knowledge

C.

Forecasting

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Question # 10

What should the sales rep focus on to create and maintain a trusted connection that supports the customer's strategic priorities and requirements?

Options:

A.

Industry

B.

Business

C.

People

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Question # 11

After a successful sale of their latest software product, a sales representativewants to nurture their long-term relationship with the customer by driving product

adoption.

What success metric for product adoption can the sales rep use?

Options:

A.

Session duration

B.

User login rates

C.

Number of users assigned a license

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Question # 12

Which aspects of a prospect's buying culture and climate should a sales representative consider as part of the qualificationprocess?

Options:

A.

Standard billing terms, legal authority, and payment methods

B.

Decision-making process, urgency for change, and openness to new solutions

C.

Preferred communication channels, time zone, and office hours

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Question # 13

A sales representative is showing their customer how they can reduce their costs and improve productivity.

What is being delivered?

Options:

A.

Use case

B.

Value proposition

C.

Success story

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Exam Name: Salesforce Certified Sales Representative (WI25)
Last Update: Mar 29, 2025
Questions: 125
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