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Salesforce-Certified-Administrator Exam Dumps - Salesforce Administrator Questions and Answers

Question # 4

The Administrator at Cloud Kicks need to automatically route support cases, regardless of

how they are created, to a queue based on case priority.

What tool should the administrator use?

Options:

A.

Email-to-Case

B.

Assignment Rules

C.

Auto-Response Rules

D.

Web-to-case

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Question # 5

A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator

to reset their password.

Which two options should the administrator consider when resetting the user’s password?

Choose 2 answers

Options:

A.

Resetting the password will change the user’s password policy.

B.

Single sign-on users can reset their own passwords using the forgot password link.

C.

Resetting a locked-out user’s password automatically unlocks the user’s account.

D.

After resetting a password, the user may be required to activate their device to successfully log

in to Salesforce.

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Question # 6

Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK

has an automated business process it wants to run once a week to count the number of open cases related to an account.

How should the administrator recommend automating this business process?

Options:

A.

Create a workflow rule with an outbound message.

B.

Set up a scheduled process in Process Builder.

C.

Configure a scheduled flow in flow Builder.

D.

Use a process to update the account when it is edited

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Question # 7

AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record.

What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine?

Options:

A.

Ensure the Market Segment field on the Lead is mapped to right field on Account.

B.

Ensure Account has a field that has the exact same name as the new Lead field.

C.

Write a Validation Rule to ensure the Account has a value in that field.

D.

Write a record-triggered flow to copy the custom field from Lead to Account.

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Question # 8

DreamHouse reality has an approval process. A manager attempts to approve the record but

receives an error.

What should an administrator review to troubleshoot this request?

Options:

A.

Add a delegated approver for the next approver in the process.

B.

Update the field level security to view on fields that are updated in the process.

C.

Check if the user in the next approver is inactive or missing

D.

Review the page layout to ensure, the fields updated in the process are visible

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Question # 9

An administrator has reviewed an upcoming critical update.

How should the administrator proceed with activation of the critical update?

Options:

A.

Activate the critical update in a sandbox.

B.

Allow the critical update to auto-activate.

C.

Activate the critical update in production.

D.

Allow the critical update to auto-activate in a sandbox.

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Question # 10

The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.

How should the screen flow be distributed?

Options:

A.

Page Layout

B.

Component Filter

C.

Lightning page

D.

Home page

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Question # 11

Cloud Kicks executives have noticed the opportunity Expected revenue Field displays

incorrect values.

How Should the administrator correct this?

Options:

A.

Update the expected revenue associated with the stage.

B.

Adjust the forecast category associated with the stage.

C.

Modify the closed won value associated with the stage.

D.

Change the probability associated with the stage.

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Question # 12

New leads need be routed to the correct Sales person based on the lead address.

Options:

A.

Configure validation rule

B.

Use lead assignment rule

C.

Create a formula field

D.

Assign with an escalation rule

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Question # 13

Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted,

and there can be multiple design for one product across various stages.

Which two steps should the administration configure to meet this requirement?

Choose 2 answers

Options:

A.

Create a Custom Object for shoe design.

B.

Configure a Custom Lookup Field for shoe design on the product object.

C.

Add a custom master detail field for shoe design on the Product Object.

D.

Use the Standard Object for designs.

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Exam Name: Salesforce Certified Administrator (SU24)
Last Update: Feb 5, 2025
Questions: 247
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