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GCP-GC-ADM Exam Dumps - Genesys GCP-GC Questions and Answers

Question # 4

Several people have complained that they try to join a group chat and they can’t find the group in a search. What is the most likely reason?

Options:

A.

The group is in the wrong Organization

B.

Group chat is only available to administrators

C.

The group is set to members only and they are not members of the group

D.

The group is set to public

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Question # 5

Which of the following media types can be selected when creating a report? (Choose three.)

Options:

A.

Voice

B.

Email

C.

Voicemail

D.

Chat

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Question # 6

What is the Alerting Timeout with regard to Queue configuration?

Options:

A.

This is how long the interaction will alert before disconnecting

B.

This is how long the agent has to complete after call work

C.

This is how long the interaction will wait to begin alerting the agent

D.

This is how long the interaction will alert before timing out and setting the agent’s status to Not Responding

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Question # 7

Which ACD routing method routes interaction to the next available agent?

Options:

A.

Bullseye ACD

B.

Standard ACD

C.

Skills based routing

D.

All of the above

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Question # 8

What statements are true regarding contact lists used for outbound campaigns? (Choose three.)

Options:

A.

Contact lists must contain the home phone number and first and last name fields, at a minimum

B.

Contact lists are read-only and cannot be updated by the agents

C.

A contact list can have its own unique structure, including an arbitrary number of phone number types

D.

Each campaign can have its own contact list, or contact lists can be shared among campaigns

E.

To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

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Question # 9

Where are Genesys Cloud call recordings stored?

Options:

A.

Recording Management

B.

Cloud

C.

Web Service

D.

AWS Cloud

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Question # 10

Which definition matches the After Call Work option Mandatory, Discretionary?

Options:

A.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

B.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

C.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

D.

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

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Question # 11

Call Recording is enabled in.

Options:

A.

Admin > Telephony

B.

Admin > Quality

C.

Admin > Contact Center

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Question # 12

What is a DNC list?

Options:

A.

A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

B.

A DNC list is another name for a contact list.

C.

A DNC list is a table containing high-priority numbers that should be dialed using preview mode.

D.

A DNC list is a table containing phone numbers that a campaign should never dial.

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Exam Code: GCP-GC-ADM
Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
Last Update: Feb 18, 2025
Questions: 60
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