GCP-GC-ADM Exam Dumps - Genesys GCP-GC Questions and Answers

Contact lists must contain the home phone number and first and last name fields, at a minimum

Contact lists are read-only and cannot be updated by the agents

A contact list can have its own unique structure, including an arbitrary number of phone number types

Each campaign can have its own contact list, or contact lists can be shared among campaigns

To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

Recording Management

Cloud

Web Service

AWS Cloud

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

Admin > Telephony

Admin > Quality

Admin > Contact Center