GCP-GC-ADM Exam Dumps - Genesys GCP-GC Questions and Answers

The group is in the wrong Organization

Group chat is only available to administrators

The group is set to members only and they are not members of the group

The group is set to public

Voice

Email

Voicemail

Chat

This is how long the interaction will alert before disconnecting

This is how long the agent has to complete after call work

This is how long the interaction will wait to begin alerting the agent

This is how long the interaction will alert before timing out and setting the agent’s status to Not Responding

Bullseye ACD

Standard ACD

Skills based routing

All of the above

Contact lists must contain the home phone number and first and last name fields, at a minimum

Contact lists are read-only and cannot be updated by the agents

A contact list can have its own unique structure, including an arbitrary number of phone number types

Each campaign can have its own contact list, or contact lists can be shared among campaigns

To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

Recording Management

Cloud

Web Service

AWS Cloud

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

Admin > Telephony

Admin > Quality

Admin > Contact Center

A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

A DNC list is another name for a contact list.

A DNC list is a table containing high-priority numbers that should be dialed using preview mode.

A DNC list is a table containing phone numbers that a campaign should never dial.