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A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?
Create a Work Order and Work Order Line Item.
Create a Return Order and Return Order Line Item.
Create a Product Request and Product Request Line Item.
Create a Return Order and relate it to the Product.
This option allows tracking the return of a defective product and its replacement with a new one, if applicable. References: https://help.salesforce.com/s/articleView?id=sf.fs_return_orders_overview.htm &type=5
TESTED 21 Feb 2025
