Sharing-and-Visibility-Architect VCE Exam Download

Page: 3 / 5

Question 12

A consulting company uses the Salesforce mobile app for its field consultants and uses Case object to track customer specific consulting done by field consultants. The company also has a large number of customer servicerepresentatives who takes calls from customers on company issued desktops and uses case object to track customer issues and grievances. The company would like to capture images of customer site captured by field consultants while they are editingthe case record during customer site visit. The Director of IT wants to minimize customization and promote reuseability of code artifacts wherever possible.

What recommendations should an architect give to the company to implement the image capture requirement, while ensuring customer that the service rep can continue to use same lightning pages they were trained to use?

Options:

Use Lightning Component as an override for “Edit” action on mobile view allowing image capture feature. No Change required for desktop users.

Use Lightning Component as an override for “Edit” action on lightning experience allowing image capture feature. Detect the form factor of the device and redirect the user to the default notoverridden view.

Create a separate button “Edit in Mobile”, which opens a custom lightning component that will allow field consultants to add an image. No change required for desktop users.

Question 13

Universal Containers (UC) requested that branch managers and UC branch staff should only see customers and related information in their geographic location.

Which options should be used together to achieve the requirements?

Options:

Configure Role Hierarchy and create sharing rules.

Create the Account Team and add branch manager team members, and configure organization-wide defaults of the Account object.

Configure organization-wide defaults of the Account object and create sharing rules.

Question 14

Universal Containers uses the standard Case object to track various support requests sent to servicing agents. Currently, the Case object has more than 400 fields. Eight different types of case processes havebeen established, each with aunique combination of statuses. The Director of Customer Service wants to ensure that servicing agents see only the required information specific to the case type they are addressing.

Which option is recommended to implement this requirement?

Options:

Use Dynamic Forms with different field sections representing the relevant fields per case type, and control visibility of sections by Case Record Type value.

Use different Page Layouts per case type, each representing the relevant fields per case type.

Use a custom LWC to override the View action of the Case object, and a Custom Metadata Type to define the relevant fields per case type.

Question 15

Universal Containers (UC) has 200 distributors that use Partner Community licenses. Partners cannot see each other's data, but UC is also trying to give morevisibility to data for certain individuals at a distributor.

Which scalable option give users in the partner manager role access to all case and container records for partner users at the same distributor?