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Salesforce-Sales-Representative Premium Exam Questions

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Question 16

Which first step should a sales representative take to gain insight on potential customers?

Options:

A.

Conduct stakeholder interviews.

B.

Analyze data about customers.

C.

Create customer success plans.

Question 17

A sales representative is fulfilling an order using the step-by-step instructions for that specific customer

What are these instructions known as?

Options:

A.

Fulfilment procedures

B.

Standard operating procedures

C.

Standard engagement steps

Question 18

During a sales cycle, a sales representative may be required to handle objections from the customer to close the deal.

What is an effective way to handle an objection?

Options:

A.

Ask questions to characterize the issue.

B.

Propose an alternative product.

C.

Offer friendlier terms and a lower price.

Question 19

A sales representative is having a difficult time identifying the root cause of their customer's issue. The sales rep knows they need to first acknowledge the customer's experience and perspective.

What is the recommended action the sales rep should take next?

Options:

A.

Provide a product demo.

B.

Show empathy.

C.

Make recommendations.

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Exam Name: Salesforce Certified Sales Representative (SU24)
Last Update: Dec 22, 2024
Questions: 124
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