Salesforce Community-Cloud-Consultant Actual Questions

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Question 24

Your team has drafted and published Knowledge Articles for the Customer Community butthey are not visible to external users. What is one reason why this may be the case?

Options:

Knowledge Articles for Communities is not enabled

View Knowledge Articles has not been checked on the Community Profile

Knowledge Articles for Customers is not enabled

Customer sharing has not been checked on the Knowledge Article

The Articles are being viewed on unsupported mobile devices

Question 25

Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. Howshould the Salesforce Admin address this issue?

Options:

Create a new Case page in Community Builder and include required fields.

Create a Global Action and update the layout to include required fields.

Create a record type for Guest users and associate to the Case page layout.

Create a custom case page for Guest users and add required fields.

Question 26

Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?

Options:

Build a Surveys Lighting Component

Use an AppExchange Survey Lightning Component

Build a Surveys Visualforce Page

Use the Standard Surveys Lightning Component

Question 27

Universal Containers recently built a Community for their customers. They would like to allow access Of files maintained in their Sharepoint Online with customers. Which Salesforce feature should the Salesforce Admin recommend?