Salesforce ADM-261 Questions Answers

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Question 24

A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?

Options:

Create a task related to the article with a reminderset for the article start date.

Create a workflow rule to update the article status to Published on the article start date.

Set the article publish date to automatically display the article on the start datE.

Send an email reminder to update the article status to Published on the start date.

Question 25

Universal Containers (UC) created a new mobile app that enables customers to place orders and track fulfillment. UC wants to quickly embed customer service into the new mobile app. Which two features should be added to meet this requirement? Choose 2 answers

Options:

Salesforce Knowledgebase

Chatter Groups

Field Service Lightning

Service Cloud SOS

Question 26

Universal Containers wants to provide its customers with more support options.

Which three should a Consultant recommend?

Choose 3 answers

Options:

Create a Customer Community

UtilizeKCS to manage Knowledge

Add Live Agent to public-facing sites

Configure Chatter for public access

Implement SOS for mobile experience

Question 27

The Universal Containers Contact Center has Customer Support Agents who speak Spanish and wants all cases where Spanish is the preferred language to be handled by these agents in real time. Universal Containers allow customers to contact agents through phone and chat.

Which solution should be implemented to support this?