PEGAPCBA87V1 Premium Exam Questions

These two options are examples of configurations that you can perform for a mobile app channel. A mobile app channel defines how a case type is displayed and processed on a mobile device. You can configure security behavior such as biometric identifiers, encryption, or offline authentication for a mobile app channel. You can also manage administrative functions such as access to log files, crash reports, or feedback forms for a mobile app channel. The other options are either incorrect or irrelevant for this question. References: https://docs-previous.pega.com/mobile/87/configuring-mobile-app-channels

These two are benefits of DCO because they involve capturing, organizing, and storing information by using Pega’s integrated solution, the Pega Platform. DCO enables business and IT to collaborate using a shared visual model that can automatically generate documentation and working models. DCO also provides real-time awareness of project development by using Pega tools and best practices to track progress and outcomes. References: https://www.pega.com/insights/articles/what-pega-dco

To satisfy this user story, you need to add a case wide action to the case workflow. A case wide action is an action that users can perform at any point in the case life cycle, regardless of their current stage or assignment status. You can add a case wide action to allow users to cancel an open service request at any time and resolve the case accordingly. References: https://community.pega.com/knowledgebase/articles/case-management/86/configuring-case-wide-actions

This answer is correct because it sets the maximum time allowed for resolving a medical claim case, as per the requirement. The deadline in the service level defines the time limit for completing a case or an assignment. If the deadline is reached, an escalation action can be triggered to notify or reassign the case or assignment. References: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)