What is an MRD a collection of that is associated with a common communication medium?
Options:
A.
skill groups and services
B.
route point and DN
C.
scripts and script selector
D.
skill groups and route
Answer:
A
Explanation:
Explanation:
An MRD (multi-resource device) is a collection of skills, services, and route points that is associated with a common communication medium. Skill groups are used to define the skills and services that the agent needs to handle incoming calls, while route points are used to route calls to the agents.
