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Microsoft Dynamics 365 Customer Experience Analyst

Last Update Jul 1, 2025
Total Questions : 121 With Comprehensive Analysis

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Microsoft Dynamics 365 Customer Experience Analyst Questions and Answers

Questions 1

A company is using Dynamics 365 Sales to provide quotes to their customers.

Preferred customers must be granted a separate flat rate discount on specific products, depending on their countries or regions. What should you create?

Options:

A.

A discount list for Preferred Customers.

B.

A sequence command step.

C.

A product bundle for each country/region.

D.

A price list for the currency of each country/region.

Questions 2

A company deploys Dynamics 365 Sales.

You are deploying Dynamics 365 App for Outlook to all users in the environment. You complete the following steps of the deployment:

● Assign all users the required security privileges.

● Enable and test all mailboxes.

Users report that the app is NOT visible within their Outlook client.

You need to make Dynamics 365 App for Outlook available to all users.

Which two actions should you perform? Each correct answer presents a complete solution. (Choose two.)

NOTE: Each correct selection is worth one point.

Options:

A.

Add the app for all users.

B.

Share the app with all users.

C.

Assign the Dynamics 365 App for Outlook User security role to all users.

D.

Instruct users to install the app.

E.

Provide the app URL to the users.

Questions 3

You use opportunities in Dynamics 365 Sales.

Opportunities that were closed as lost frequently come back and are eventually won.

You need to be able to track these occurrences and have insight into the process.

What happens during the reopen and close process? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options: