A company provides a help desk facility to support users of their computer software. How would the provision of this facility be classified on their value chain?
One of the claimed advantages of buying a software package is that it is possible to predict future maintenance costs with some certainty. How would these costs be classified in a cost-benefit analysis?
Which of the following actions could sustain business change?
There is a requirement for an employee to enter time worked details into a computerised project reporting system. lf this requirement was drawn on a use case diagram, which of the following would be correct?