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Question 8

Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate.

Which additional key metric should the consultant recommend?

Options:

A.

Opportunities created in the last 30 days

B.

Events synchronized in the last 30 days

C.

Cases closed in the last 30 days

Question 9

Cloud Kicks (CK) requires its sales associates to record all interactions with prospects within Salesforce.

Which sales metric should a sales manager at CK use to monitor and reinforce its sales strategy?

Options:

A.

Activity Tracking

B.

Lead Status

C.

Event Monitor

Question 10

Sales reps at Universal Containers want to know when a customer or prospect contact opens an email the reps sent so they can follow up with the contact shortly afterward.

Which tool should a consultant recommend to meet the requirement?

Options:

A.

Salesforce Inbox

B.

Enhanced Email

C.

Einstein Activity Capture

Question 11

Cloud Kicks has completed the discovery stage and leadership has aligned on the project's business goals.

What should the consultant formalize with stakeholders before moving on to the next project stage?

Options:

A.

Create user stories to present for prioritization.

B.

Onboard team members to start development of the solution.

C.

Define key metrics to identify how success will be measured.

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Exam Name: Certified Salesforce Sales Cloud Consultant (SU24)
Last Update: Dec 22, 2024
Questions: 186
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