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 To create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days, you can open the Explore data landing page, and then create a new insight. An insight is a visualization of data that you can use to monitor key performance indicators, identify trends, and discover opportunities for improvement. You can create insights from the Explore data landing page in App Studio. References: https://community.pega.com/knowledgebase/articles/reporting/86/creating-insights

The Constellation design system is a set of UI/UX templates, patterns, and components that enable faster and easier development of Pega applications. It improves context switching or multitasking by allowing users to work on multiple tasks in parallel using dynamic containers and tabs. It also uses a modular design that enables reuse and customization of UI elements across applications. References: https://community.pega.com/knowledgebase/articles/user-experience/88/introducing-pega-constellation-design-system

To implement this requirement, you can add an Approve /Reject step and enable approval from email and mobile. This way, sales managers can approve sales quote proposals by clicking a link in an email or by using their mobile devices. References: https://community.pega.com/knowledgebase/articles/case-management/88/configuring-approval-email-and-mobile