Last Attempt COBIT-2019 Questions

 The percent of stakeholders satisfied with program/project quality would be an appropriate metric to align with a goal of “Delivery of programs on time, on budget, and meeting requirements and quality standards”. A metric is a quantifiable measure that is used to track and assess the status of a specific process or activity. A goal is a specific target or outcome that an enterprise sets to achieve its vision and mission. Delivery of programs on time, on budget, and meeting requirements and quality standards is one of the 17 generic enterprise goals defined by COBIT that describes the desired outcome of ensuring that IT-enabled investments are delivered successfully. The percent of stakeholders satisfied with program/project quality is a metric that reflects how well this goal is achieved.13 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives

 IT governance implementation risk is best managed throughout the life cycle of the implementation. IT governance implementation risk is the possibility of negative consequences or outcomes that may arise from the design, execution, evaluation, or improvement of the IT governance system. The life cycle of IT governance implementation is a continuous process that involves four phases: what are the drivers, where are we now, where do we want to be, and how do we get there. IT governance implementation risk should be managed throughout the life cycle by identifying, analyzing, evaluating, treating, monitoring, and communicating the risks that may affect the success of the implementation.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Implementation Guide: Implementing an Information and Technology Governance Solution

The level achieved when all processes of a focus area achieve a particular capability level is referred to as the maturity level. A focus area is a topic or issue that can be addressed by governance objectives, such as digital transformation, cybersecurity, privacy, etc. A focus area consists of a set of processes that are relevant and applicable for the topic or issue. A capability level is a measure of how well a process or activity is performed in terms of effectiveness, efficiency, completeness, reliability, etc. A capability level can range from 0 (incomplete) to 5 (optimizing). A maturity level is the level achieved when all processes of a focus area achieve a particular capability level. A maturity level can range from 0 (non-existent) to 5 (optimized).12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System

 A key consideration when finalizing a governance system design with competing priorities is that the enterprise should be prepared to deviate from previously identified priorities with justified reasons. According to the COBIT 2019 Design Guide, competing priorities are one of the common challenges that enterprises face when designing a governance system. Competing priorities may arise from different stakeholder expectations, requirements, preferences, perspectives, or interests. The COBIT 2019 Design Guide recommends that enterprises use a structured approach to resolve competing priorities, such as the COBIT 2019 Governance System Design Workflow. The workflow helps enterprises to identify and prioritize their improvement opportunities based on a gap analysis between their current and desired states of governance. However, the workflow also allows enterprises to adjust their priorities as needed during the design process, as long as they provide clear and rational reasons for doing so. For example, enterprises may deviate from their initial priorities due to changes in the business environment, stakeholder feedback, new insights, or emerging issues. The deviation from previously identified priorities should be documented and communicated to all relevant stakeholders to ensure transparency and alignment. References: : COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 32 2 : COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 34