Isaca CGEIT Based on Real Exam Environment

 Quality management is the process of ensuring that the products and services delivered by an organization meet or exceed the expectations and requirements of the customers and stakeholders. Quality management practices include planning, implementing, monitoring, and improving the quality standards and processes for an organization. Applying effective quality management practices can help to manage continuous improvement of governance-related processes, by ensuring that the processes are aligned with the organizational goals and objectives, that the processes are performed consistently and efficiently, that the processes are measured and evaluated for their effectiveness and value, and that the processes are continuously reviewed and enhanced for improvement123. References: What is Quality Management? Definition, Principles, Tools & Examples. Quality Management: The Importance of ISO. Continuous Improvement and a Business Process Governance Framework.

The most important consideration during the decision-making process of outsourcing some IT services is to identify the core IT processes that are critical for the organization’s strategic objectives and competitive advantage. Core IT processes are those that provide unique value to the organization and differentiate it from its competitors. Outsourcing core IT processes may result in loss of control, innovation, and differentiation, as well as increased dependency and risk. Therefore, core IT processes should be retained in-house, while non-core IT processes can be outsourced to benefit from economies of scale, cost reduction, and access to specialized skills and technologies. References := CGEIT Exam Content Outline, Domain 3: Benefits Realization1; COBIT 5: Enabling Processes, chapter 4, section 4.2.32; IT governance -managing the outsourcing relationship

Standards-based reference architecture and design specifications. A reference architecture is a set of principles, patterns, standards, and best practices that guide the design and implementation of IT solutions. A design specification is a detailed document that describes the technical requirements, features, and functionalities of an IT solution. By using standards-based reference architecture and design specifications, an enterprise can ensure that its IT infrastructure is aligned with its business needs and goals, and that it can support the integration, compatibility, and scalability of its IT systems and services. Some examples of standards-based reference architectures are: The Open Group Architecture Framework (TOGAF) 1, The Federal Enterprise Architecture Framework (FEAF) 2, and The Cloud Computing Reference Architecture (CCRA) 3.

IT governance must be a component of enterprise governance, as it ensures that IT supports and enables the achievement of the enterprise goals and objectives. IT governance is the responsibility of the board of directors and executive management, and it is an integral part of enterprise governance123. IT governance also aligns IT with the enterprise strategy, delivers value from IT investments, manages IT risks and resources, and measures IT performance3. References := CGEIT Exam Content Outline, Domain 1, Subtopic A: Governance Framework, Task 1: Ensure the definition, establishment, and management of a framework for the governance of enterprise IT in alignment with the mission, vision and values of the enterprise.