Isaca Certification COBIT-2019 Dumps PDF

The governance system design workflow is a workflow that describes how an enterprise can design and implement a governance system using COBIT 2019. The governance system design workflow consists of six steps: determine initial scope; identify relevant design factors; prioritize governance and management objectives; define target capability levels; identify gaps; finalize scope. The governance system design workflow allows for consideration of all design factors in order to develop a customized governance system. The design factors are the characteristics or conditions that influence how an enterprise designs and implements its governance system using COBIT 2019. The design factors include aspects such as enterprise strategy archetype; enterprise goals; IT-related goals; risk profile; IT deployment; threat landscape; compliance requirement; operating environment; size of enterprise; culture; stakeholders; etc. By considering all design factors in the governance system design workflow, an enterprise can ensure that its governance system is appropriate for its context and needs, that it delivers value and benefits to the enterprise and its stakeholders, that it aligns with the relevant standards, guidelines, regulations, best practices, etc., that it meets stakeholder requirements and expectations, etc.References: : COBIT 2019 Design Guide: page 33-48

The process ‘Ensured Stakeholder Engagement’ (EDM04) is one of the governance processes in COBIT 2019 that involves establishing transparent communication with stakeholders about their needs and expectations from information and technology governance. This process also involves ensuring stakeholder involvement in governance decision making and monitoring stakeholder satisfaction with governance outcomes. One of the roles that is best suited for this responsibility is the board and executive management, who are the highest-level governance body and decision makers in an enterprise. The board and executive management have a duty to ensure that they understand the needs and expectations of various stakeholders such as shareholders, regulators, customers, employees, suppliers, etc., and that they communicate effectively with them about the enterprise’s strategy, objectives, performance, risks, issues, opportunities, etc., related to information and technology governance. The board and executive management also have a responsibility to involve stakeholders in governance decision making by soliciting their input, feedback, opinions, suggestions, etc., and by considering their interests and perspectives when making governance choices. The board and executive management also have a role in monitoring stakeholder satisfaction with governance outcomes by measuring stakeholder value realization from information and technology investments and initiatives.References: : COBIT 2019 Process Reference Guide: Governance and Management Objectives, page 25-27 : COBIT 2019 Framework: Governance and Management Objectives, page 19-20

Ensuring the program team knows and understands the enterprise goals is a part of the “Where do we want to be?” phase of the implementation. The implementation of a governance system is divided into seven phases, each with a set of activities and outputs. The “Where do we want to be?” phase involves defining the desired outcomes and target state of the governance system, based on the enterprise’s vision, mission, values, and goals. One of the activities in this phase is to ensure that the program team is aware of and aligned with the enterprise goals, as well as their roles and responsibilities in achieving them. The answer is based on the COBIT 2019 Implementation Guide2, page 34. References: 2: COBIT 2019 Implementation Guide | Digital | English

The Deliver, Service and Support (DSS) domain incorporates managed business process controls as one of its management objectives. The DSS domain covers the activities related to delivering IT services to internal and external customers, supporting IT operations and users, managing service requests, incidents, problems, continuity, security, availability, capacity, etc. The DSS domain consists of 6 management objectives that describe the desired outcomes of these activities.14 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives