CRT-211 Questions Bank

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Question 24

Cloud Kicks is a large company with many divisions. Some divisions have a higher turnover, so each division wants to be able to create and manage users only within their division.

What should the administrator do to set this up?

Options:

Set up delegated administrators for the division leaders.

Assign a flat territory role hierarchy for the divisions.

Create a permission set group for the division leaders.

Customize and assign profiles for the division teams.

Question 25

A user is getting an error when attempting to merge two accounts. The administrator checks the

profile to see the user has Read/Write permission on Accounts and is the owner of both records.

What is preventing the user from completing the merge?

Options:

Only administrators have permission to merge records.

The user is assigned to the wrong territory.

The Account matching rules are not set.

The Delete permission is missing on the user for Accounts.

Question 26

Support staff at Cloud Kicks work on multiple accounts and opportunities at the same time, Currently, they are switching between browser tabs, which is tedious and confusing. Support managers put in a request for a better agent experience.

What should an administrator recommend?

Options:

Create a screen flow to pull all related opportunities onto one page.

Enable Subtab Record Browsing in the Setup menu.

Configure Split Lit Views.

Implement Service Console.

Question 27

AW Computing has a private sharing model for Its accounts, but a sales rep occasionally needs ass/stance from an engineer. What feature should be used to grant the engineer access to the necessary account, while maintaining the company's data security?