COBIT-2019 Premium Exam Questions

 Business service continuity and availability is one of the 17 enterprise goals defined in COBIT 2019, which describe the outcomes that an enterprise wants to achieve from its use of information and technology. This goal relates to ensuring that critical business processes and information are available at a level acceptable to the enterprise in the event of a disruption or disaster, and that recovery plans are in place to restore normal operations as soon as possible. The goal is based on the COBIT 2019 Framework3, page 36. References: 3: COBIT 2019 Framework | Digital | English

The capability levels are a measure of how well an enterprise performs its information and technology governance and management processes in terms of process attributes such as process performance, process definition, process deployment, process measurement, process control, process optimization etc. The capability levels range from 0 (incomplete) to 5 (optimizing), indicating the degree of maturity and effectiveness of an enterprise’s information and technology governance and management processes. The targeted capability levels are the desired levels of performance that an enterprise wants to achieve for its information and technology governance and management processes, based on its strategy, objectives, needs, and expectations. The targeted capability levels provide a basis for defining the improvement goals and objectives for the processes. The capability-level gap analysis is a process that involves comparing the current capability levels of an enterprise’s information and technology governance and management processes with the targeted capability levels, and identifying the gaps or differences between them. The capability-level gap analysis helps to determine the improvement actions and initiatives that are required to close the gaps and achieve the targeted capability levels. The primary benefit or output derived from setting targeted capability levels and performing a capability-level gap analysis for selected processes is identification of process improvement opportunities. This means that by setting targeted capability levels and performing a capability-level gap analysis for selected processes, an enterprise can identify the areas of weakness or inefficiency in its information and technology governance and management processes, and determine the potential solutions or enhancements that can improve its process performance, quality, value, etc. This will also help to align the information and technology governance system with the enterprise’s strategy and objectives.References: : COBIT 2019 Design Guide: page 53-54 : COBIT 2019 Process Assessment Model: page 11-13

 The management of the IT function is the function that leads and manages the information and technology function in an enterprise, as well as supports and enables the information and technology governance. The management of the IT function includes roles such as CIO, IT managers, IT process owners, IT service owners, etc. The management of the IT function is responsible for resolving conflicting priorities in order to finalize the governance system design. The governance system design is the process of designing and implementing a governance system for an enterprise using COBIT 2019. The governance system design involves tailoring the COBIT 2019 components such as principles, enablers, goals, processes, practices, roles, structures, metrics etc., according to the enterprise’s context and needs. The governance system design also involves considering various design factors such as enterprise strategy archetype; enterprise goals; IT-related goals; risk profile; IT deployment; threat landscape; compliance requirement; operating environment; size of enterprise; culture; stakeholders; etc., that influence how an enterprise designs and implements its governance system using COBIT 2019. By resolving conflicting priorities in order to finalize the governance system design, the management of the IT function ensures that the governance system is appropriate for the enterprise’s strategy objectives performance risks issues opportunities etc., that it delivers value and benefits to the enterprise and its stakeholders that it aligns with the relevant standards guidelines regulations best practices etc., that it meets stakeholder requirements and expectations etc34 References: 3: COBIT 2019 Framework: Governance and Management Objectives: page 20-21 4: COBIT 2019 Design Guide: page 33-48

The best starting point when translating enterprise goals into actionable governance and management objectives is prioritized enterprise goals. The enterprise goals are the high-level statements of what an enterprise wants to achieve in terms of its mission, vision, values, strategy, etc. The enterprise goals are aligned with the stakeholder needs that reflect the expectations and requirements of various internal and external parties that have an interest or stake in the enterprise’s information and technology activities. The prioritized enterprise goals are the subset of enterprise goals that have been ranked according to their importance or urgency for the enterprise based on its context and needs. By starting with prioritized enterprise goals when translating them into actionable governance and management objectives, an enterprise can ensure that it focuses on the most critical aspects of its information and technology governance that support its strategy and objectives. This will also help to align its information and technology activities with its stakeholder needs34 References: 3: COBIT 2019 Framework: Introduction and Methodology: page 25-26 4: COBIT 2019 Design Guide: page 35-36