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All Salesforce-Certified-Administrator Test Inside Salesforce Questions

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Question 68

Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the

reps have a boarder view of data than expected and can see all cases on their groups dashboards.

What could be Causing reps to have inappropriate access to data on dashboards?

Options:

A.

Dashboard Filters

B.

Dashboard Subscriptions

C.

Dynamic Dashboards

D.

Public Dashboards.

Question 69

The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.

What case management tools need to be utilized for this requirement?

Options:

A.

Auto-response rules, Macros, Entitlements

B.

Auto-response rules, Queues, Macros

C.

Auto-response rules, Queues, Escalation Rules

D.

Auto-response rules, Entitlements, Escalation Rules

Question 70

The IT manager at universal Containers is doing an audit of the systems security.

Mow should the administrator provide a summary of the org's security health?

Options:

A.

Change the Organization-Wide Default to private to restrict visibility.

B.

Turn on Event Monitoring to track user events.

C.

Download the last six months of user login data.

D.

Run a Health Check to identify vulnerabilities.

Question 71

Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.

How should an administrator support this request?

Options:

A.

Use process builder to capture the daily average on each opportunity.

B.

Add Formula Fields to track Stages on each Opportunity.

C.

Run the Opportunity Stage Duration report.

D.

Refresh weekly reporting snapshots for Closed Opportunities.

Page: 17 / 18
Exam Name: Salesforce Certified Administrator (SU24)
Last Update: Nov 23, 2024
Questions: 247
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