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CIS-SM Exam Dumps - ServiceNow Certification Questions and Answers

Question # 4

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

Options:

A.

Reduced ongoing service map maintenance effort as a result of automated map updates

B.

Faster service issue resolution and reduced downtime due to better root cause analysis

C.

Improved Software Asset Management capabilities

D.

Reduction in effort to create service maps

E.

Reduction in change related incidents due to improved service visibility during change planning

F.

More accurate alerts from monitoring tools

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Question # 5

Which one of the following best describes the process that Service Mapping uses to run a command on a target device?

Options:

A.

Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

B.

The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

C.

Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.

D.

Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.

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Question # 6

When using a Delimited Text Parsing Strategy, what delimiter and position will parse 2014 from the string?

2014/02/07-17:49:36

Options:

A.

Delimiter of space and position 1

B.

Delimiter of / and position 0

C.

Delimiter of / and position of 1

D.

Delimiter of 2014 and position 1

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Question # 7

Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.)

Options:

A.

Understanding of XML, Regex, Delimited text, and JSON

B.

Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST

C.

Scripting capabilities with respect to Unix and Windows commands

D.

Intermediate or above Windows and Unix administration skills

E.

Sufficient skills to build an enterprise web site

F.

Understanding of relational database theory

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Question # 8

To begin the configuration of tag-based services, tag values must be defined where?

Options:

A.

Tag categories

B.

Tag catalogs

C.

Tag-based service families

D.

Tag libraries

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Question # 9

Assume an Apache Web Server Identifier Entry is configured as shown:

If the Apache Web Server Discovery Pattern has a step configured to collect the Configuration file data but NOT configured with a step to collect the Version information, what will happen when executing a Service Mapping discovery?

Options:

A.

An identification error will occur.

B.

The Apache Web Server CI will be reclassified as a Web Server CI.

C.

The Apache Web Server configuration item will be discovered successfully and either inserted or updated in the CMDB.

D.

A duplication error will occur.

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Question # 10

Which one of the following describes when the MID Server config.xml file is read and used?

Options:

A.

Config.xml file updated and saved

B.

Config.xml file created and saved

C.

MID Server application stop

D.

MID Server application start

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Question # 11

Which one of the following in the CMDB Identification and Reconciliation application allows a CMDB administrator to specify authorized data sources that can update a CMDB table or a set of table attributes?

Options:

A.

Reclassification Tasks

B.

Identification Rules

C.

Datasource Precedence Rules

D.

Reconciliation Rules

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Question # 12

Which one of the following Regular Expressions could be used to parse the value 5.2.0 from the string?

Version 5.2.0

Options:

A.

Version (\.*)

B.

Version\s+(\d+\.\d+\.\d+)

C.

Version (\d+)

D.

Version (\d+).(\d+).(\d+)

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Exam Code: CIS-SM
Exam Name: Certified Implementation Specialist - Service Mapping
Last Update: Jan 31, 2025
Questions: 60
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