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CAT-200 Exam Dumps - CA Technologies Administrator Questions and Answers

Question # 4

In a data partition rule, the logged in user is represented by:

Options:

A.

$cst

B.

@root

C.

$home

D.

%USERID%

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Question # 5

Which example represents a hierarchical area code in CA Service Desk?

Options:

A.

Software.Network

B.

Software/Network

C.

Software>Network

D.

Software- > Network

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Question # 6

For the Level 2 Analyst role, which additional My Queue items can you view on the Scoreboard? (Choose two)

Options:

A.

My Incidents

B.

My Requests

C.

My Problems

D.

My Change Orders

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Question # 7

What happens when First Call Resolution occurs?

Options:

A.

A Level 2 Analyst resolves Problems.

B.

All Workflow tasks are completed before closure.

C.

Problems are returned to a Level 1 Analyst Group for closure.

D.

Incidents and Requests are opened and closed at once by the Level 1 Analyst Group.

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Question # 8

By default, the Object Manager resides on:

Options:

A.

the Primary Server

B.

the Reporting Server

C.

the Secondary Server

D.

both the Primary and Secondary Servers

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Question # 9

Which component enables you to track and take action on tickets automatically to help you avoid breaching Service Level Agreements (SLAs)?

Options:

A.

Notification

B.

Service type

C.

Change order

D.

Object Manager

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Exam Code: CAT-200
Exam Name: CA Service Desk Manager r12 Administrator Exam
Last Update: Feb 22, 2025
Questions: 40
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