Authentic HRCI Certification Exam aPHRi Questions Answers

Comprehensive and Detailed in Depth Explanation:

Norms are informal standards of behavior that develop within a group or organization over time. They guide how employees interact, make decisions, and conduct themselves in the workplace, often reflecting the organization’s culture. Unlike formal policies, norms are unwritten and evolve organically.

Option A (Norms):Correct, as norms are informal behavioral guidelines.

Option B (Policies):Policies are formal, written rules, not informal guidelines.

Option C (Processes):Processes are structured steps to complete tasks, not behavioral standards.

Comprehensive and Detailed in Depth Explanation:

The operations department is responsible for managing the production process, which includes transforming available resources (e.g., raw materials, labor) into finished products or services. Operations ensures efficiency and quality in production, a key function in manufacturing or service-oriented organizations.

Option A (Legal):The legal department handles compliance and legal issues, not production.

Option B (Operations):Correct, as operations oversees the production process.

Option C (Marketing):Marketing focuses on promoting products, not producing them.

Comprehensive and Detailed in Depth Explanation:

Turnover rate is calculated as the percentage of employees who leave an organization over a specific period. To find the number of separations, we use the formula:

Number of separations = Total employees × (Turnover rate ÷ 100).

Given: Total employees = 360, Turnover rate = 5%.

Number of separations = 360 × (5 ÷ 100) = 360 × 0.05 = 18.

Thus, a 5% turnover rate for 360 employees results in 18 separations in the year. This calculation aligns with HR metrics commonly covered in aPHRi, which emphasizes understanding turnover and its impact on workforce planning.