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Microsoft Dynamics 365 Customer Insights (Data) Specialist

Last Update Dec 3, 2024
Total Questions : 118 With Comprehensive Analysis

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Microsoft Dynamics 365 Customer Insights (Data) Specialist Questions and Answers

Questions 1

You are a Customer Data Platform Specialist. You completed an initial implementation of audience insights. The marketing team wants to send a survey to customers. The survey will determine their interest in several new services that your company may begin offering.

The marketing team will use a new survey website that can provide the results in a format that allows you to perform a custom SFTP import without going through the data unification process.

How can you display the levels of interest a customer has in each new service to users in Dynamics 365 Sales?

Options:

A.

Configure an export to Dynamics 365 Sales, and add the fields to the contact form.

B.

Enable the Customer Card Add-in. and add the timeline control to the contact form.

C.

Create a Power Bl report that queries the activity timeline, and embed it on the contact form.

D.

Enable the Customer Card Add-in. and add the enrichment control to the contact form.

Questions 2

You are a Customer Data Platform Specialist. You are in the process of implementing audience insights at a bank.

You finished setting up the different initial data sources. You are starting the unification process.

Which three tasks do you need to perform in the Mapping phase of the unification process? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Identify the primary keys and semantic field types within the different entities.

B.

Identify the entities that you need to unify into a single profile.

C.

Identify the prioritization of similar fields between different entities.

D.

Select the fields you want to include the unified customer profile.

E.

Identify rules for duplication between different entities.

Questions 3

You use Dynamics 365 Customer Insights - Data to generate insights about your customers.

You need to discover insights about your customers in natural language.

Which information can you use in each of the four key page components? To answer, move the appropriate component to the correct area in the 'Discover insights about your customers in natural language" screen. You may use each component once, more than once, of not at all. You may need to move split bar between panes or scroll to view content.

NOTE: Each correct match is worth one point.

Options: