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Total Questions : 309 With Comprehensive Analysis

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Last Update Dec 22, 2024
Total Questions : 309

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Microsoft Dynamics 365 for Customer Service

Last Update Dec 22, 2024
Total Questions : 309 With Comprehensive Analysis

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Microsoft Dynamics 365 for Customer Service Questions and Answers

Questions 1

You need to configure the system so that an email is sent to a manager about the SLAs according to the requirements.

What should you configure?

Options:

A.

Failure Action

B.

Warning Action

C.

Applicable When

D.

Success Criteria

E.

Success Action

Questions 2

You need to create the queue for cases.

What type of queue should you create?

Options:

A.

Teams

B.

Public

C.

Product

D.

Private

E.

Service

Questions 3

You need to implement service-level agreements.

Which type of agreements should you implement?

Options:

A.

On-demand

B.

Standard

C.

Enhanced

D.

Contact