You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will thescreenpop launch as shown in the exhibit?
Where are all agents used in the Avaya Aura® Contact Center POM integration administered?
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?
Where is the administration of outbound campaigns and management of dialing listsperformed?
What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?
Users of the Outbound Campaign Management Tool require access rights to theOutbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?
TESTED 18 Feb 2025
