6211 Exam Dumps - Avaya ACIS - 6209 Questions and Answers

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Questions 4

Where is the administration of outbound campaigns and management of dialing listsperformed?

Options:

Contact Center Multimedia Server

Avaya Aura® Contact Center

Avaya Proactive Outreach Manager

Avaya Aura® Media Server

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Questions 5

What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

Options:

the assignment of a route point for each email skillset

the assignment of a script for each email skillset

the assignment of a vector for each email skillset

the assignment of an open queue for each email skillset

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Questions 6

Users of the Outbound Campaign Management Tool require access rights to theOutbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

Options:

Configuration

Access and Partition Management

Contact Center Management

Multimedia

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Questions 7

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?